Customer Service Manager
Resume:
Alicia Minott
Altamonte Springs, FL 32714
Mobile: 954-***-**** -- Email: abjifm@r.postjobfree.com
EDUCATION:
UNIVERSITY OF CENTRAL FLORIDA, Orlando, FL
Bachelor of Science, Health Service Administration - 2007
EXPERIENCE:
Maxim Healthcare Services, Columbia, MD
Human Resources Coordinator, 2007 – 2010
• Provide a high level of customer service in consulting with and guiding hiring managers in
comprehensive recruitment and staffing issues, policies, and processes.
• Conduct phone assessments/interviews for potential candidates to determine skill level as
it relates to job postings.
• Served as initial point of contact for external applicants to provide information on interview
status and offer letters.
• Responsible for understanding employment policies, Affirmative Action/EEO legal
requirements, internal staffing procedures and processes.
• Provided highly responsive administrative support to the Account Managers in branch
offices.
• Processed large amounts of new hire paperwork and orientation materials.
• Input applicant tracking information and ensured data integrity.
• Responsible for arranging all meetings/interviews between candidates and hiring
managers using Outlook.
• Work with hiring managers/recruiters to create and post new job requisitions.
• Review skills, abilities, and education of potential candidates against job posting
requirements.
• Coordinate candidate paperwork, drug screening/background processes, start dates with
internal managers and worked with multiple external vendors.
• Educate Account Managers, employees, and candidates on established
requirements/policies/processes.
• Revitalized current company employee referral program
AT&T Wireless, Orlando, FL
Customer Care, 2006 – 2007
• Handled customer questions, complaints and billing inquiries with the highest degree of
courtesy and professionalism.
• Resolved customer issues with one call resolution; offered alternative solutions where
appropriate, with the objective of retaining customers’ business.
• Communicated with customers using Web-based tools and demonstrated the associated
proficiency in typing and grammar.
Alicia Minott
437 Los Altos Way Apt 301
Altamonte Springs, FL 32714
Mobile: 954-***-**** -- Email: abjifm@r.postjobfree.com
• Made financial decisions to protect/collect revenues and adjusts customer accounts. Had
a broad working knowledge of AT&T practices and operations, and demonstrated
continued and consistent proficiency in the skill sets utilized within the Host Call Center.
Bank of America, Orlando, FL
Bank Teller, 2004 – 2005
• Communicated with customers and made decisions based on the best interest of the
customer and bank.
• Received and verified loan payments, mortgage payments and utility bill payments.
• Recorded all transactions promptly, accurately and in compliance with bank procedures.
• Balanced currency, cash and checks in cash drawer at end of each shift.
• Answered inquiries regarding checking and savings accounts and other bank related
products.
• Attempted to resolve issues and problems with customer's accounts.
• Explained, advised, on and promoted bank products and services to customers
Starbucks, Orlando, FL
Shift Supervisor, 2002 – 2004
• Assisted with new partner training by positively reinforcing successful
performance and giving respectful and encouraging coaching as needed; Provided feedback to
store manager on partner performance during shift.
• Contributed to positive team environment by recognizing alarms or changes in
partner morale and performance and communicating them to the store manager.
• Created a positive learning environment by providing clear, specific, timely and
respectful coaching and feedback to partners on shift to ensure operational
excellence and to improve partner performance.
• Delivered legendary customer service to all customers by acting with a customer
comes first attitude and connecting with the customer. Discovers and responds
to customer needs.
• Developed positive relationships with shift team by understanding and
addressing individual motivation, needs and concerns.
• Followed operational policies and procedures, including those for
cash handling and safety and security, to ensure the safety of all partners during
each shift.
Contact this candidate