Customer Service Real Estate

LISA MENTELE

**** ***** ****** *****, ***** Falls, South Dakota, 57106

605-***-**** (h) 605-***-**** (c) ******@***.*****.***

OBJECTIVE

The opportunity to join a growing organization that will enable me to

utilize my experience and education offering opportunities for personal

contributions and professional growth.

QUALIFICATIONS SUMMARY

. Highly skilled professional with over ten years experience in a

business environment which includes real estate loan processing and

closing experience.

. Excellent analytical, customer service, and written / oral

communication skills.

. Ability to manage workflow to meet constant deadlines.

. Demonstrated ability to coordinate multi-faceted activities; determine

and analyze problems; develop and implement productive corrective

actions.

. Proficient with Windows Operating System and Microsoft Office software

applications

PROFESSIONAL EXPERIENCE

THE BANCORP BANK/MARSHALL BANKFIRST, Sioux Falls, SD

2007-09

Third Party Risk Analyst

Assist in the process of evaluating partners due diligence and risk related

information timely to ensure all bank, association and regulatory rules are

adhered to.

. Assist in the process of analyzing client due diligence information.

. Reviewed card applicant's documentation to authenticate identification

and prevent fraudulent applications.

. Monitored risk related reports to ensure compliance with the bank,

association, government regulations.

POPULAR FINANCIAL HOLDINGS, Sioux Falls, SD

2001-07

Wholesale Loan Processor

Served as the facilitator in collecting, reviewing, and approving the

required loan documentation supplied to meet underwriting approval

conditions.

. Analyzed information on application, including income, asset and

credit information.

. Coordinated changes in loan amount, terms, or conditions as required

by underwriting with the broker and account manager. Prepared closing

documents to settlement agency.

. Prepared, reviewed and approved settlement statements and coordinated

loan funding.

. Processed and closed loans of one of the top 5 account managers for

three years consecutively, averaging $3 million in volume per month.

FIRST SAVINGS BANK, FSB, Sioux Falls, SD

1997-01

Mortgage Loan Processor/Servicer

Responsible for the servicing of closed and sold real estate loans.

. Implemented all booking and payoff procedures for secondary market

real estate loans.

. Entered and reconciled the mortgage division's general ledger

accounts.

. Maintained spreadsheets for bank branches, reflecting all accounting

transactions, calculating the profit or loss for each loan to

operations management.

EDUCATION

Northern State University, Aberdeen, SD

1990

Bachelor of Science, Business Management

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