Customer Service Representative

Location:

Posted:

October 14, 2010

Lisa Schwartz

San Diego, CA 92126

abjidw@r.postjobfree.com

EXPERIENCE

AT&T, San Diego, CA

August 1999 - August 2010

Promoted to Customer Service Representative

. Analyzed customer telecommunications needs, recommended and

implemented appropriate changes, and explained features and billing.

. Served as customer advocate by handling customer issues and triaging

problems regarding services and billing, coordinating with other

departments as warranted.

. Logged technical coded data requiring a high degree of accuracy and

technical knowledge.

. Followed up with customers to ensure a satisfactory resolution of all

problems.

. Experienced in a fast-paced, multi-tasking environment.

AT&T, San Diego, CA

January 1996 - August 1999

Directory Assistance

. Handled an extremely high volume of calls quickly and accurately.

. Provided accurate, efficient, personalized service to the customer.

Lindamood-Bell Learning Processes, Del Mar, CA

May 1994 - January 1996

Clinician

. Marketed the company programs to interested educators and potential

clients.

. Trained children and adults with reading and spelling disabilities.

EDUCATION

California State University San Marcos, San Marcos, CA 1994

. Graduated Cum Laude with a Bachelor of Arts in Psychology.

QUALIFICATIONS

. Fourteen years of Customer Service experience.

. Proficient with Microsoft Office Suite.

. Able to handle multiple issues with a high degree of accuracy.

. Detail oriented.

. Achieved 113% of customer satisfaction goal.