Quality Assurance Sales Representative

JOHN BELLISH

** **** *****

INDIANA, PA *****

Phone: 724-***-****

E-Mail: ***********@*****.***

OBJECTIVE: To obtain a position that will let me utilize the skills that I have

acquired through my experience and to help my employer be successful.

EXPERIENCE:

TNS(TAYLOR NELSON SOFRES): 9/2007-3/2009, 8/2002-11/2004(as TNS

employee), 2/2007-6/2007 (worked there as a temp through Manpower)

Indiana, PA 15701

Telephone Research Interviewer

Conducted quality telephone interviews with residential and business clients. Duties

included:

* Did phone interviews with our clients while adhering to TNS guidelines and

procedures

* Recorded open-ended questions and call results correctly on the computer

* Maintained the confidentiality of each client during the interview

INTERMEDIA MARKETING: 4/2005-6/2005, 10/2005-6/2006

Indiana, PA 15701

Telephone Sales Representative

Conducted inbound and outbound phone and DSL sales with existing Verizon customers.

Duties included:

* Checked Verizon website for availability of DSL and phone packages

* Sold products to Verizon customers by informing them of product advantages

* Set up new Verizon phone and DSL accounts on the computer

AGING SERVICES, INC: 8/1997-10/2001(May-October work)

1005 Oak St, Indiana, PA 15701

Assistant Choreworker

Assisted the elderly with maintaining their residence and property. Duties included:

* Assessed and completed outdoor yard tasks as needed

* Conferred with At-home Services Coordinator about daily itinerary

* Kept a daily record of time spent at each client on data sheets

* Maintained work equipment and vehicle as needed

SPHERION: 1/2001-5/2001

127 North Brady St, Dubois, PA 15801

Revenue Auditor-UPS of Indiana, PA

Employed as a Temporary Revenue Auditor through Spherion for the Indiana UPS Hub.

Duties included:

* Performed quality assurance regarding shipping and rate charges

* Completed data entry tasks regarding shipping

* Reported daily findings to manager

* Participated in regional team conference calls about package auditing

U.S. CENSUS BUREAU: 2/2000-7/2000

Indiana County, PA

Enumerator

Traveled to various parts of Indiana County to research statistical Census information.

Duties included:

* Responsible for verifying residents in assigned area

* Interviewed and surveyed occupants

* Edited data on maps and in address listing books

OTHER RELATED SKILLS

* Typing-Keyboarding(45-50 wpm)

* Windows literate

EDUCATION

Bachelor’s Degree: May 1998

Graduated from Indiana University of Pennsylvania

REFERENCES: Available upon request

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