Cassandra D.Vigil

*** ******* *** ***. *

970-***-****

970-***-**** messages

abji80@r.postjobfree.com

Objective To obtain a rewarding position in the Customer Service field in which I can

learn and utilize new skills.

Extensive background in customer oriented service operations and business development,

Profile •

including sales, marketing, reservations, and Night Audit.

Excellent communication skills; maintain positive relations with staff and customers in

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high volume, fast paced operations.

Proven ability to handle currency and financial transactions accurately; resolve

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discrepancies promptly.

Familiar with Microsoft Word, Microsoft Excel, e mail, and POS machines to accept

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monies.

40 wpm

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4 20\2009

Employment Country Inns of America 09/2010

Front Desk

Responsible for Guest services ;checks in/out guests

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Monitor and assist all hotel staff.

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Budgeting.

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Housekeeping duties, cash handling.

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Activity planner

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Data entry, end of day stats.

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06/2006 10/2009

Kumar Hotels Inc,

Front Desk clerk

greet and accommodate guests according to specific needs and availability

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resolve guests complaints by using listening and communication skills

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Accept different forms of payment.

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Knowledge of hotel software.

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02/2003 05/2006

Holiday Inn Express

Manage all aspects of the hotel.

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assist guests with check in/ out including billing

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make individual reservations

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Resolve guest complaint.

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References Available upon request

Education Pueblo Community. College 11/2000 GED

Thomson Direct 06/2002 Business Management

Career Institute 07/2009 Medical Billing & Coding

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