Customer Service Account Executive
Resume:
Michelle L. Hunsaker
*** *** ***., *** *******, AL 36507
*.********@*******.***
Objective A professional position where my skills can be utilized
and grow with the company.
Skills Excellent Multi-line Telephone/VOIP
Organizational Skills Word Processing and Typing
10-Key Calculator
Strong Customer Filing
Relations Skills Trouble Shooting
Management Skills
Computer Proficiency
Data Entry
Computer: All Microsoft Office Programs, Meditech,
Kronos, Mainframe, Comtract, Grand Slam, SVP, Quickbooks.
Experience Customer Service Agent 2010 to
Auto Injury Solutions/Express Personnel, Present
Daphne, AL
. Review medical bills and payment
status with patients and
providers.
. Advise of payment status and check
database for issue of check. 2008 to 2009
. Advise patients and providers of what
is needed to process bills
and to appeal decision
Customer Account Executive
Comcast Communications, Knoxville, TN
Review customer accounts and make
corrections and credits to the account.
Troubleshoot Comcast equipment with the
customer including modems, HD/DVR, and set
top boxes and instruction on how to 2006 to 2008
install the equipment.
Troubleshoot programs including browsers,
e-mail settings and cleaning up computer
contents to ensure maximum speed and use.
Set up service calls for unresolved
troubleshooting.
Notify supervisors and dispatch of area
outages.
Unit Secretary
Baptist Hospital West/Baptist Hospital for
Women, Knoxville, TN
Obtain newborn information, create birth
certificate and submit to the Tennessee
State database.
Make sure that Paternity Affidavits are
completed and notarized and sent to the
state.
Answer Multi-line phone system and
patient's call lights.
Process physicians' orders.
Notify physician and/or ancillary
departments of consultations or request
for services.
Notify pediatric physicians of new births.
Admit newborns into the hospital database.
Secretary II
Madera Community Hospital, Madera, CA 2005-2005
Secretary to the Director of Emergency
Services.
Prepared, edited and approved payroll for
all Emergency Department employees.
Maintained and updated employee files.
Scheduled BLS, ACLS, PALS, and ENA Classes
as needed for employees to stay current in
their certifications.
Updated Emergency Department/Hospital
Policies and Procedures.
Prepared correspondences to the VP and CEO
of the hospital for the Director of
Emergency Services and Emergency
Physicians.
Prepared Emergency Room visit statistics
for the Physicians and hospital.
Emergency Room Health Unit Coordinator
Children's Hospital Central California, 2003-2005
Madera, CA
Answered multi-line telephone.
Processed physicians' orders.
Trained new employees.
Paged Trauma Team as needed.
Entered stat orders during trauma
intervention.
Notified ancillary department of request
for services.
Education Word Processing/Data Processing 2004
Certified Health Unit Coordinator 2005
Some College
Diploma 1989
Clinton High School, Clinton, TN
References Furnished on request.
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