Customer Service Manager

Wendy S. McGinnis

***** ** ********** ******

Stuart, Fl 34997

Phone: 1-772-***-****, Cell 1-772-***-****

Preferred mode of contact: E-Mail: abji7k@r.postjobfree.com

CAREER / ACCOMPLISHMENTS AND SKILLS:

. Consistently maintained highest number of closings while at

the same time having the shortest walk through lists

. High level of organization resulting in fewer contractor call

backs, shorter closing punch lists, and reduced post closing

warranty customer service requests.

. Spearheaded request to overhaul customer service computer

tracking program. Made suggestions and critiqued changes for

improved record keeping and volunteered to be "Test

Community" before implementing program nationwide.

. Saved company money by "filling in" to do model maintenance,

repairs, punch work, and homeowner customer service when

needed.

. Impressive overall knowledge of building construction,

including subcontractor management, warranty, customer

service (manager) and scheduling, punch-out, repairs, hand

tools, homeowner orientations, framing walk-thru's and

inspections, scheduling

. Finish builder/superintendent for Luxury, High-end custom

residential homes

. Administrative skills include permitting, filing, bank draws,

insurance policies, Builder's Risk, releases and liens,

purchasing, alpha/numeric data entry, M/S Office, Computer

literate,

EXPERIENCE: Completed approximately 208 luxury homes since 2002

Writer - Research and writing / Photography

Builder - Finish End - Custom Luxury Homes

Ecclestone Signature Homes

8895. N. Military, Suite 201B

Palm Beach Gardens, Fl 33410

Phone: 1-561-***-****

Communities include: Botanica, Jupiter, Fl, ; Equus, Boynton

Beach, Fl

Finish superintendent. Responsibilities include opening and

closing homes, framing inspections and walk throughs, punching,

schedule completion of homes. Homeowner walks, orientations.

Follow up service when necessary. Custom Luxury Homes in $2-3

Million dollar range.

Completed 19 Ultra-Luxury Homes

Superintendent - Semi-Custom/Production Homes

Kenco Communities Inc.

Mirabella at Mirasol

129 Isle Verde Way, Palm Beach Gardens, Fl 33418

Phone: 1-561-***-****

Home Office Information: Polo Commerce Center 1000 Clint

Moore Road Suite #110. Boca Raton, Florida 33487

Toll Free: 877-***-**** Local Phone: 561-***-****

Fax: 561-***-****

Completed approximately 189 custom homes.

Finish superintendent. Responsibilities include opening and

closing homes, punching, schedule completion of homes.

Homeowner walks, orientations. Follow up service when

necessary. Maintenance of models. Service Repairs. Coordinated completion

of

Community Club House. Homes in the $500-800,000 range.

[pic]

Community Administrator/Office Manager

Sullivan Homes, Inc.

658 NE Little Kayak Pt., Port St. Lucie, Fl 34983

Phone: 1-561-***-****

Responsibilities include permitting, filing, bank draws, Notary

Public, Insurance policies,

Builder's Risk. Releases & Liens and all related general office

duties.

Asst. Purchasing Agent & Permitting

Homes by Kennedy, Inc.

600 W. Deerfield Beach Blvd., Deerfield Beach, Fl

Phone: 1-954-***-****

Responsibilities included entering and coding budget information

for construction contracts

on homes. Permitting for new home construction in Port St. Lucie

County. Set up and

maintenance of construction files and contractors contracts.

Customer Service Manager for Martin & St. Lucie Counties

K. Hovnanian Enterprises, Inc. - 4000 SE Pine Valley

Street

Port St. Lucie, Fl 34952, Ph: 1-561-***-****

Corporate Offices located in Redbank, NJ

o Consistently maintained highest Customer Satisfaction rating

in State of Florida for

period of 5 years.

o Saved company money by holding manufacturer's responsible for

defective products and repairs.

o Spearheaded and followed through to completion the complete

overhaul of the customer

service data recording and tracking program with suggestions

and ideas. Volunteered as experimental community to test

implementation of completed product.

Responsibilities included handling all warranty and repair work

for two county area

(Martin and Port St. Lucie) for 3 communities. (Approximately

400 homes). Responsible

for visiting and verifying what work was necessary for

correction of homeowner complaints. Identifying and correcting

all warranty work for 12+ months following completion of homes.

Performed majority of repairs personally and when unable to do

so, scheduled and tracked

outstanding repairs with appropriate contractor. Inputting

repairs in computer and tracking

until complete. Responsible for company correspondence,

documentation and bills relating

to work assigned through service department. Handled maintenance

and repairs for builders' community models (7), and warranty

work and repairs for Country Club.

. Office operations experience covers:

o Maintaining company files, coding, processing mail orders, pulling

stock, inventory, packaging, shipping, correspondence and

calculating subcontractor performance. Computer entries. Very

detail oriented.

o Microsoft Office

o Typing speed approximately 100 wpm / Heavy alpha/numeric data entry

with high accuracy

o Notary Public

Received grant to intern at South Florida Water Management District DuPuis

Preserve for GIS related experience. Eff. July thru September, 2001.

Provided volunteer Water Quality Monitoring for the Florida Oceanographic

Society, Stuart, Florida for approximately 2 years.

Nature hiking and digital wildlife and nature photography.

Contact this candidate