C hristine Althea Ca r roll ***-

***-****

chrisaca r abji77@r.postjobfree.com

EMPLOYMENT H ISTORY

Guns & Gear

**** **** **********

Cheyenne, WY 82001 Data Entry /Office Assistant March 2009-August

2010

Duties: I enter all inventory into the nationally required computer system for Firearms

dealers, the ARS System, which includes all fi rearms, fi rearm accessories, ammunition,

and hunting, camping, and fishing supplies. I also price i tems and put out on the shelves for

sale. I also answer the phone if need be, and am in charge of customer's special orders.

Being part of the office part of the business, I help keep vendor records, invoices, filing, and

have moved on to setting the company up on QuickBooks.

Little Ol' P rintshop

2110 Evans Ave.

Cheyenne, WY 82001 Assistant Manager M arch

2008-March 2009

Li t t le Ol' Printshop was bought by a company out of Loveland Colorado on November 11,

2008. Since the takeover, there have been five employees let go, and the three employees

t hat are left, our hours have been cut from 40 a week to 20. My duties and responsibilities

have not changed. I am though more production, and less management. As of March 2nd,

2009, the Loveland company has decided to take the work that I did and send it to their

Loveland location for the employees there to do, so I was laid off.

D uties: Business Express was bought by Li t t le Ol' Printshop. When this happened, my

position was t ransferred, but the owner of Business Express was now the Manager, so I

became the Assistant Manager. I still did all the duties that I previously performed at

B usiness Express, but I also started to learn more about QuickBooks so that I could help

w ith the bookkeeping and payroll of the other employees. I choose to take myself out of the

bookkeeping loop because the books really needed to go to a professional bookkeeper being

t hat they were left with us at the t ime of the buyout not in the best of shape, but I did learn

a lot about QuickBooks and record keeping. Am in charge of 7 other employees.

B usiness Express

432 Cole Shopping Center

Cheyenne, WY 82001 M anager August 2006-February

2008

Duties: Help customers make copies, take orders for copying jobs, run the copiers, duplicate

l arge format copies, color copies, black and white copies, binding, padding, cutting,

t ypesetting, designing, laminating, mounting with foam board, making vinyl banners, run

cash register, send out bills, answer email, check business s website for orders, take

i nventory, send and receive faxes, scanning, wri ting CDs. Am in charge of one other

employee.

Quizno's Subs

Pueblo, Colorado Assistant Manager May 2006-June 2006

D uties: Take inventory, run cash register, interview potential employees, terminate

negative employees, make employee schedules, make daily sales reports to corporate office,

keep everything organized.

Premier Fulfillment Center

P ueblo, Colorado Cager A ugust 2005-March 2006

Duties: Separate mail for different charities, organize mail into different categories

according to the donation (cash, check, or credit), total up each group of donations and

p repare for deposit.

I nnotrac Corp

5 William White Blvd

Pueblo, Colorado CSR / T rainer August 2001-July

2005

Duties: This is a call-center, started off taking inbound calls for Martha Stewart Omni

Media Catalog, moved to BellSouth account and was taking internal phone calls from other

BellSouth reps in Atlanta, Georgia about customer s DSL modem delivery, used internet

sites to t rack and confirm deliveries of the modems, then moved to BellSouth Consumer

account which is taking inbound phone calls for BellSouth customers inquiring about their

telephones purchased through BellSouth. When these phones do not work properly they call

our call-center and we t rouble-shoot the phone and/or replace i t totally. Dur ing these calls

we were required to up sell a phone service to the customer. These services included: phone

l ine insurance, voice mail, 3-way calling, call-waiting, In ternet service, DirecTV service. I

t hen moved on the be placed on the Help Desk on this account, which means if a CSR is

having a problem with the customer or just with the customer s situation, they would call

t he Help Desk for help, either in the way of advice, or the person at the Help Desk would

t ake over the call completely. This led to helping the t raining team when we would receive a

new promotion or i tem that we could sell to the customers. I was the top seller on my team

for at least 6 months straight, and received many customer commendations.

S KILLS

Customer Service

Phone answering skills

T roubleshooting

Leadership Skills

T ype 68 wpm

Run large format scanners, laminators, printers, bindery equipment

Run copiers, both black and white and color

K nowledge of InDesign, Photoshop, QuickBooks, Excel, M icrosoft Publisher,

M icrosoft Word and

a ll the other programs in the Microsoft Professional Suite and Works Suite,

A dobe Acrobat

Cash handling skills

Can use: computers, faxes, postal meters, multi-line phones

10 key

K nowledge of paper weights; bond, cardstock, ect

E DUCAT ION

Graduated from Lamar High School in Lamar Colorado in May of 1995. Graduated 25th in

a class of 105 with a 4.0 GPA

REFERENCES

Jimmy Valdez, City Councilman Ward 1 Cheyenne 307-***-****

Mark Lantz, Scout Master, District Vice-Chairman Boy Scout Troop 216 307-***-****

John Dierks, Farmers Insurance Agent 307-***-****

Ken Hopkins, Owner of Print by Request 307-***-****

Dennis Kane, Account Rep for Lewis Paper 307-***-****

Dann Graham, Owner of Dann Graham s Perfect Image 307-***-****

Contact this candidate