Customer Service Representative

Lisa Campbell

**** ** *********** ****

Port Saint Lucie, FL 34952

Cell: 772-***-****

Email: abji62@r.postjobfree.com

EXPERIENCE:

****- ******* ******* ******

Port St. Lucie, FL

Call Center Representative

. Answer inbound calls from members and/or pharmacists in a

call center environment

. Answer member inquiries regarding customer service, claims,

billing, and shipping issues

. Appropriately document calls utilizing in-house systems

. Meet and adhere to company standards regarding call handle

time

. Support departmental and company objectives and goals

. Serve as a subject matter expert in regards to products and

services

. Build customer relationships and provide a superb member

experience

2007-2009 SCA Appraisal

Stuart, FL

Customer Service Representative/Team Leader

. Provided timely, courteous and knowledgeable responses to information

requests

. Managed multi-lined phones, routed calls, and took accurate messages

when necessary

. Dispatched assignments to appraisers in my coverage area

. Processed client files and assisted appraisers with scheduling

appointments

. Approved mileage charges for appraisers based on mileage to customer

2005-2007 Nuco2, Inc.

Stuart, FL

Dispatcher/Customer Service Representative

. Responsible for providing driver information

. Managed very busy multi-lined phones

. Re-qualify customer calls and dispatch driver to location

. Constant contact with drivers and their depot supervisors to

keep them updated with information

. Assist customers internally and externally, over the phone,

with various concerns

2003-2005 Old Dominion Freight Lines

Dracut, MA

Outbound Dispatch Clerk

. Heavy communication with local drivers via Nextel

. Scheduled appointments with warehouses for drivers to pick up

freight

. Prepared load manifests

. Dispatched line haul drivers

. Assisted customers via phone with rates and order tracing

. Covered for the driver check in person in her absence

1999-2003 Tighe Warehouse

Woburn, MA

Scheduling Clerk

. Assist the Scheduler with calling customers to set up

appointments for delivery of freight

. Answered incoming calls and took accurate messages

. Faxed and photocopied documents

. Assisted Billing Manager with general office duties

EDUCATION:

May 1983 Everett High School High School Diploma

Everett, MA

Contact this candidate