Project Manager Management

DaLyn R. Harper **** B Pretty Lake Ave. . Norfolk, VA 23518 . (757) 965-

**** . ********@***.***

A motivating, detail-oriented team leader experienced at completing

multiple large projects within time and budget. Utilizes communication,

management, and interpersonal skills to lead teams to meet and exceed

goals.

Skills, Attributes, and Abilities

Communication Skills

"DaLyn is very effective in her communications. Whether it is written or

spoken, she checks her facts, collaborates with her team, and responds to

issues thoughtfully." Praised for valuable communication that fostered

results from team.

Collaborated with all department teams to ensure that publications were

compliant by file release dates. Discussed project status, scheduling

concerns, and possible liabilities.

Improved operations through discussion with senior management about

observed department error trends in account openings, and brainstormed

ideas to minimize future problems.

Leadership Skills

Supervised teller department in absence of head teller, overseeing

balancing procedures, assisting with member concerns and complaints, and

researching inaccuracies in the computer system.

Led team toward populating and maintaining an accurate database in order to

ensure all publications were licensed correctly. Addressed any

inconsistencies that were found, and advised possible solutions and

alternatives.

Coordinated in-house and outsourced teams for projects ranging from $50,000

to $750,000, providing team networking, assisting, administering database,

and initiating weekly team status meetings.

Staff Training

Created and designed a departmental manual in order to increase uniformity

in procedures and to decrease errors. Manual still used today as a

training resource for new employees.

Trained and motivated four new tellers; three received high marks and

praise in their year-end reviews, and had low error percentages.

Drive for Success

Overcame numerous barriers, including late and limited project funding,

previous unlicensed editions, and tight production schedules.

Set personal standards for excellence and tenaciously achieved those goals,

working evenings and weekends if necessary.

Employment History

The McGraw-Hill Publishing Companies, Columbus, Ohio 2009 to 2010

Rights and Permissions Coordinator (Project Manager)

Coordinated photo licensing of publications by making permissions

schedules, monitoring photo database for accuracy, generating invoice

requests for photo stock vendors and processing the invoices, collaborating

with other departments for project updates, keeping in constant

communication with team to ensure that publications were compliant by file

release dates.

MidState Educators Credit Union, Columbus, Ohio 2007 to 2009

Operations Specialist

Monitored the daily openings and closings of loans and share accounts,

according to strict compliance guidelines. Made sure that all paperwork

was included and filled out appropriately, and that all information was put

into computer accurately. Checked reports for large cash transactions to

ensure that all transactions were executed correctly and that paperwork was

filled out completely and sent to the IRS in timely fashion. Balanced

ATMs, handled garnishments/levies, and posted payroll to school-employed

member accounts.

MidState Educators Credit Union, Columbus, Ohio 2005 to 2006

Receptionist

Provided administrative support to all departments of credit union,

volunteering to take on more responsibilities in order to better inform

members upon initial contact. Greeted all members, directed them to

appropriate departments, answered busy 25+ line switchboard, processed

large volumes of mail deposits and payments, and assisted members with

account inquiries and concerns.

Technical/Office Skills

Software: Microsoft Office (Word, Excel, Outlook, and Powerpoint), Adobe

Creative Suite 3

Operating Systems: Windows 98, Windows XP, Windows NT, Mac OS X

Able to adapt to learn any new software.

Education

University of Cincinnati, Cincinnati, OH. Bachelor of Science in

Communication Sciences and Disorders.

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