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Customer Service Quality Assurance

Location:
North Little Rock, AR, 72117
Posted:
October 13, 2010

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Resume:

Antonio Terreze Dotson

**** ******** ****

North Little Rock, Arkansas 72117

abji5k@r.postjobfree.com

501-***-****

OBJECTIVE

My objective is to become an employee to a company that is focused in the

fields of Warehousing, Customer Service and/or Relations, or Security.

EDUCATION

North Little Rock High School

North Little Rock, AR.

Degree Obtained: High School Diploma, May 2007

University of Arkansas at Pine Bluff

Pine Bluff, Arkansas

Bachelors in Economics with emphasis in Agriculture; Expected May

2011

SKILLS

Proficient in Microsoft Word, Excel, and PowerPoint

RELEVENT EXPERIENCE

Wal-Mart, Sherwood, AR

Overnight Produce Stocker

April 2010- October 2010

Stock merchandise on the shelves to ensure quantity and quality for the

consumers.

Make sure that expired merchandise was not left on the shelves.

Provided customer service to customers who needed help finding items in the

store.

Central Defense Security, North Little Rock, AR

Security Guard

August 2009- January 2010

Monitored and secured the inside and outside area of Kroger grocery stores

around central Arkansas

The Heritage Company, Sherwood, AR

Quality Assurance Manager

March 2007-August 2007

Monitored telemarketer's telephone service (approximately 150-200 per day)

Ensured company's policies and procedures were carried through

Provided quality telemarketing service consumers

Customer Service Representative

January 2006-March 2007

Outbound calls for various organizations to collect donations

Provided quality telemarketing services to the consumer

REFERENCES

References will be fully furnished upon request.



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