Customer Service Quality Assurance

Mihail S. Yefremenko

Current Address: ***** **** ****** ( Saint Ann, Missouri 63074

Permanent Address: 2963 Ocean Parkway Apt. Br ( Brooklyn, New York

11235

(347) 542 - 2086 ( abji47@r.postjobfree.com

Objective

Obtain a position at Sherwin Williams Paint Company where I can maximize my

business and management skills, quality assurance, program development, and

training experience.

Education

Devry University, Saint Louis, MO

October 2010

Master of Accounting and Financial Management + CFA (Chartered Financial

Analyst)

Harris-Stowe State University, St. Louis, MO

2007-2009

Bachelor of Science, Business Administration and Management; 3.275/4.0 AGPA

Moberly Area Community College, Moberly, MO

2003-2006

Associate of Arts, Business Administration and Management; 3.0/4.0 AGPA

Professional Experience

Finance/Administrative Intern Robin Carnahan for United States Senate

Summer/Fall 2010

Summer/Fall internship in finance.

. Assist with check processing procedures in order to meet FEC compliance

requirements;

. Assist with compilation and transmittal of donor information to

campaigns;

. Assist with donor correspondence;

. Provide support to the intern coordinator;

. Assist the human resources director with various projects;

. Provide organizational support as requested

Soccer Coach/Referee New York Soccer Coach Inc.,

New York Summer 2009

A summer job coaching kids how to play soccer game in various parts of New

York City.

. Coached kids ages 2.5-9 years old.

. Taught ball control skills, passing, dribbling and shooting techniques.

. Refereed for both youth and adult leagues

Was responsible to look after the kids and help them to communicate with

one another.

Harris-Stowe State University, St. Louis,

MO 2008-2009

Sports Supervisor

Work-study program for the basketball, soccer and volleyball games.

. Organized sports games for the students of the University.

Was responsible to manage the team and all the equipment such as

scoreboard to keep making the games more interesting.

Waiter

El Greco Diner, New York Summer 2008

A summer job in a very busy restaurant.

. Provided service in a timely, friendly, enthusiastic and professional

manner.

. Communicated and closely worked with the kitchen staff to ensure customer

satisfaction during their meal.

. Worked well under tight pressure situations and have been relied upon to

fill shifts on an on-call basis.

. Well organized and have a systematic nature when working.

Technical Skills

Strong customer service and people skills ?Experienced and capable of

working in a diverse work force ? Detail oriented, flexible and adaptable

?Proven leadership ability through student organizations and activities

?Strong attention to detail ?Knowledge of Microsoft Word, Excel, Access and

PowerPoint ?75 WPM ?Fluent in Russian

Achievements/Organizations/Volunteer

Thurgood Marshall College Fund 2009 ?Delta Mu Delta 2009 ? National Dean's

List 2008 ?Presidential Tuition Waiver 2008, 2009 ?Institutional

Scholarship 2008, 2009? The Athan A. Shapley Memorial Scholarship 2008,

2009 ?Scholar/Athlete Award 2008 ?Harris-Stowe State University Men's

Soccer Team 2006, 2007 ?General Advisor of Entrepreneurship Club at

Missouri Valley College 2006, 2007 ?Vice President of Multicultural Club at

Moberly Area Community College 2004-2006 ?Dorm Resident Assistant at

Moberly Area Community College 2004-2006 ?Basketball Manager at Moberly

Area Community College 2004-2006 ?Student Volunteer Work at American Center

in Turkmenistan 2002, 2003

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