Customer Service Data Entry

Tylecia D. Cooper

**** ***** ****** ***** ~ Dallas, TX 75241 ~ 972-***-**** ~

*******@***.***

Objective: Dependable, enthusiastic worker seeking a General Office

position that will allow me

to utilize my educational skills and training to contribute

to the goals of your company

Qualification Summary

Administrative professional experienced working in a non-profit

sector, strong organizational and

interpersonal skills. Trustworthy, reliable, hard-working

individual, committed to excellent customer

service. Detail oriented, able to multi-task effectively. Dedicated

to achieving high-quality results.

Skills Summary

General Office Skills Customer Service

Computer Operations

Office Equipment Operation Filing and Data

Archiving Cash Handling

Computerized and Data Entry procedure Typing and Ten Key Skills

Accounts Payable

Experience Highlights

Accounting

Assisted with all aspects of Accounts Payable

Data Entry and verifications of accounting codes

Responsible for Data Entry of monthly General Journal Entry (GJE) using

Financial Edge

Matched supporting invoices to Procurement documents to verify payment

Processed daily deposits for all contributions and resources center sales.

Administrative Support

Maintained record keeping and database systems using Raiser's Edge and

existing software programs

Entered and retrieved information using Personal Computer

Open, distribute route mail to appropriate recipients; Ordered supplies as

needed

Prepared reports and created documents using MS Word and WordPerfect

Managed the donation Data Entry process

Reserved rooms for meeting and made food arrangements

Performed mail merges and linked proposals

Created daily income batches assign proper coding for each gift and enter

constituent data into Raiser's Edge 7.91

Customer Service and Reception

Provided customers/clients with desired information in a timely manner

Communicate clearly and effectively with donors

Answered phones in a courteous and professional manner

Discretion and understanding the need for confidentiality

Computer Skills

Proficient in using personal computer skills in programs such as Microsoft

Window, Microsoft Word,

Excel, Power point and Outlook

Knowledge of Raiser's Edge, Financial Edge, Epic and Meditech

Management Skills

Managed a group of ten Crew Members

Assisted and delegated assignments to crew members

Reviewed Pay and Work Record

Reviewed Questionnaire for accuracy

Handled special assignments and projects for Crew Leader

Employment History

Crew Leader Assistant, Dallas Regional Census Center, Dallas, TX

April 2010 - August 2010

Accounting Assistant, American Red Cross, Dallas, TX August 2009 -

November 2009

Database Coordinator, American Red Cross, Dallas, TX May 2007 -

August 2009

Data Entry Clerk, American Red Cross, Dallas, TX February 2006 -

December 2006

Math Teacher, Bishop Perry Catholic Middle School, New Orleans, LA

August 2004 - August 2005

Computer/Math Teacher, Faith Family Academy Charter School, Dallas,

TX July 2001 - June 2004

Education and Training

Richland College, Dallas, TX - Health Unit Coordinator Certificate

Eastfield College, Mesquite, TX - Accounting

Southern University at New Orleans, New Orleans, LA

Bachelor of Sciences in Mathematics Education

Volunteer Service

Methodist Charlton Medical Center, Dallas, TX - Clinical Secretary

Maintained and updated patients medical record using Meditech

Transcribed Physician's order

Checked for new admits

Answered visitor questions

Assisted patients

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