Customer Service Administrative Assistant
Resume:
Christian Bailey
**** ***** ****** *** *******, NC 27610
Summary
I ntelligent, creative and t rustworthy individual who possesses drive, motivation and self initiative to get the job
done. Seeking a position within a company that will take advantage of my skills and abilities for professional growth.
Education
2008- (Graduate) Mitchell’s Hair Styling Academy Cary, NC
2001-(Graduate) Garner Senior High School Raleigh, NC
Work Experience
Sportclips
August, 2008- September, 2010 Hair Stylist Cary, NC
• Greeted all clients and guests with courtesy and respect.
• Used reflective listening skills to ensure each customer was given a precision haircut.
• Followed certain required procedures to maximize each salon visit using great customer service.
• Maintained current Cosmetology License and polished skills thru Continued Education.
SunValley Appraisal, Inc.
August, 2006-June, 2007 Main Scheduler Raleigh, NC
• Created and handled the very busy demanding schedule of appraiser staff over five different states.
• Received incoming and made outgoing calls to homeowners, agents and builders to schedule appraisals thru TMLS.
• Maintained the flow and profit margin of business by keeping the schedule full.
• Provided great customer service to all callers regarding the schedule of appraisals and the status of appraisal reports.
Consolidated Laundry Equipment
September, 2005-August, 2006 Administrative/Office Assistant Raleigh, NC
• Operated busy 8-line switchboard and directed calls to various departments.
• Provided administrative assistance to all departments in the office; human resources, sales, parts/service and accounts
payables and receivables.
• Prepared proposals for the sale of commercial equipment to potential buyers.
• Performed general office duties such as faxing, heavy filing, sorting and distribution of all mail.
HCN/Carteret Mortgage/Home Buyers Network
September, 2003-August, 2005 CSR/Administrative Assistant/Operator Raleigh, NC
• Data Entry-Entered all paid orders.
• Provided supreme customer support to all paid customers.
Christian Bailey
2434 Jimmy Carter Way Raleigh, NC 27610
• Ran/Reviewed credit reports thru Experian, Equifax and TransUnion to counsel borrowers.
• Provided a full range of administrative and secretarial support to 10 loan officers and staff.
• Prepared loan applications for Borrowers.
• Sorted and distributed all mail and fax correspondence.
• Answered, screened and routed all incoming calls for the three companies as the Operator.
Raleigh Parks and Recreation
June, 1997- August, 2003 Lifeguard and Cashier Raleigh, NC
• Ensured the safety of all patrons by preventing and responding to emergencies.
• Maintained current American Red Cross certifications in CPR, First Aid and Basic Lifesaving.
• Handled calls and inquiries regarding operation of the facility and organized end of shift monies and receipts.
Skills Proficient in Microsoft Office (Word, Excel, Outlook), Calyx Software, Internet Express, and Ten Key (by touch).
References Available Upon Request.
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