Customer Service Medical Assistant

J EN N I F E R GRUNKE M EYER

***** ******* ****, *********, ** 43031 Tel: 740-***-****

Cell: 614-***-****

Email: **********@**********.***

P rofessional Medical Assistant

• Various Specimen handling/testing

• EKG

• CPR certified; H IPAA/OSHA t rained

• Wound Care

• Phlebotomy

• Vitals

• I njections

• Patient Assessments

Seeking an active and challenging position within a healthcare facility that encourages

p rofessional growth by allowing me to use my skills and knowledge developed through work

experience and academic background.

PROFESSIONAL EXPER I ENCE

Externship Bon-Ing Care & Rehab Center/ 5 week program

• Patient vitals, accuchecks and injections; patient history/assessment

• Medical records filing, retrieving, auditing

• Perform clinical duties, scheduling and patient demographics entry.

• Dressing changes for wound care and G-Tubes.

Administrative

• 15+ years of experience in customer service/support

• Proficient in Windows, MS Office, Word, Excel, PowerPoint, EHR-Spring Charts

plus various data entry programs.

• Answered inbound calls and/or initiated outbound calls for new/existing patients.

• Processed schedules and patient information in database.

• Conducted follow-up with patients, medical facilities and insurance companies.

• Performed medical management for Bureau of Workers’ Compensation

E D UCAT IO N

Fortis College (formerly Bohecker College), Westerville Ohio

Medical Assistant-Diploma 3.75/GPA, G raduated with Honors.

E M P LOY M EN T H IS TORY

Jul 2010- Aug 2010 Bon-Ing Care and Rehab Center Gahanna, Ohio

M edical Assistant (externship)

Aug 2006- Present H ugs and Hearts Early Learning Center Columbus, Ohio

P reschool Teacher/Bus D r iver

Oct 2005- Jul 2006 P rogressive Medical, Inc. Westerville, Ohio

Client Service Specialist I I I

Feb 2004- Sep 2005 M P Total Care New Albany, Ohio

Customer Service Representative

Sep 2001- May 2003 CareWorks Dublin, Ohio

Case Specialist

M I L I TARY EXPER I E NCE

Nov 1992- Aug 1996 United States Air Force Washington

D.C

Honorable Discharge

• Good Conduct Medal • Accommodation Medal • Achievement Medal

Exceptional References available upon request

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