Customer Service Quality Control

KENDRA L. LEBLANC

*** ********* *****

Fernley, Nevada 89408

775-***-****

*********@*********.***

OBJECTIVE

To obtain a position that will enable me to utilize my strong communication and organizational

skills, employment experience in the field of finance and my Associate’s Degree in Healthcare

Administration, as well as my outstanding customer service skills to make a positive contribution

to any organization.

EDUCATION

**Southwestern Oklahoma State University, Weatherford, Oklahoma

**University of Phoenix, Reno, Nevada Associates Degree in Healthcare Administration

**Pursuing a Bachelor’s Degree in Healthcare Administration

RELEVANT COURSE WORK

**Contemporary Business Communication

**Skills for Learning in an Information Age

**Financial Matters for the Healthcare Professional

**Critical Thinking

**Language of Healthcare

**Health and Diseases

**Communication for Healthcare Professionals

**Psychology of Health

EMPLOYMENT EXPERIENCE

**Lab Tech/Quality Control: February 2005 to September 2005

Essential Industries: Performed chemical analysis, record keeping, computer data entry, and

maintaining compliance of all federal regulations regarding chemical storage, usage and

transport.

**Teller: February 2004 to February 2005

Wells Fargo Bank: Provided customer service in monetary transactions, loan referrals and

offering of all types of banking products and services, as well as, cash handling, balancing and

Automated Teller Machine maintenance and balancing.

**Financial Service Supervisor/Teller Specialist: September 1994 to October 2003

Nevada State Bank: Opening new accounts, processing loan payments, problem solving for

customer satisfaction, vault and ATM counting and balancing, monitoring daily reports,

compliance training and monitoring, training new tellers, assisting in the hiring process, payroll

duties and supervision of tellers.

SKILLS AND ACTIVITIES

**Member of the American Bankers Association

**Training from Nevada Association of Employers on Human Resource policies and procedures

**Certified Branch Trainer for Nevada State Bank

**Skilled in Data Entry, Microsoft Word, Excel, and Powerpoint

**Strong background in Mathematics, Communication, Customer Service and Finance

FURTHER INFORMATION

**References and college transcripts available upon request.

Contact this candidate