Customer Service Representative
Resume:
Erick Church
Mobile Phone: 918-***-****
E-mail: ********@*****.***
OBJECTIVE
To bring enthusiasm, hard work, and a big smile to the job. I can be counted on to work hard to
achieve a set goal.
WORK EXPERIENCE
Adjudication Representative
August 2005 - present
HireRight, Inc. Tulsa, OK
Staffing/Employment Agencies
Assisted clients with pre-employment background screenings for potential employees through
incoming phone calls and emails. Also monitored a high volume email inbox and assisted other
fast-paced departments on a regular basis in addition to my normal duties. Advanced to an
Adjudication Representative position, where I analyzed criminal records to make a hiring
decision for a large financial client.
Customer Service Representative
July 2004 - March 2005
DIRECTV Tulsa, OK
Inbound customer service in a fast-paced environment. Assisted DirecTV customers with
technical issues. Required troubleshooting and multitasking skills.
Customer Service Representative
March 2001 - March 2004
Wave3 Communications, INC. Tulsa, OK
Worked as a CSR in fast-paced call center. Answered calls from marketing representatives
regarding their business. Also answered calls from telecommunications customers regarding their
accounts. Acted as an occasional backup receptionist using a multi-line phone system, answering
calls for 4 different companies. Worked with Wave3's satellite service department, activating
accounts for new Dish Network customers. Also spent time with company's AT&T Wireless
department, activating new accounts and managing exsisting accounts. Ended career with Wave3
working in shipping and receiving, managing all facets of that department. This included
shipping equipment to franchisees for a new sister company, ShapeXpress.
Customer Service Representative
November 2000 - February 2001
SunTech Tulsa, OK
Inbound call center. Trained to handle over 100 calls a day for 2 long distance telephone
companies. Finished second in my class in call scores.
Cashier
August 1997 - October 2000
Walgreens Tulsa, OK
Customer service clerk. Dealt with customers in all facets. Operated the store's One Hour Photo
lab. Learned to process and prepare multiple rolls of film in less than one hour. Also trained as a
pharmacy cashier. Learned to take and enter prescriptions into Walgreen's Intercom Plus
computer system. Excelled in store merchandising. Was given duty of handling all store
merchandising changes, and adjusting aisles to corporate plan-o-gram changes.
EDUCATION
High School Diploma,
1997
Putnam City High School Oklahoma City, OK
SKILLS
Microsoft Excel Intermediate
Microsoft Word Expert
Nortel II Phone System Intermediate
Microsoft Access Intermediate
REFERENCES
Jane Chandler
Personal
Ashley O’Banion
Personal
Sheila Lauterbach
800-***-**** x8143
Professional
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