Customer Service Manager
Resume:
Joseph Hoffsetz
Salt Lake City, UT 84121
*********@*******.***
Work experience:
Borders Books and Music
Columbia, MD 21045
2007
. Helped customers find books and music
. Took special orders for customers that were looking for items we did
not have
. Set up displays for the store
Teaching Assistant for Dr. Kristen Hanson
3211 Providence Dr.
Anchorage, AK 99508
907-***-**** (Dr. Hanson's office number)
2005-2007
. Proctored and graded course related tests.
. Tutored students on results and pointed out weakness
. Provided guidance and direction for students to improve performance.
. Collected data and provided accurate feedback to the instructor for
curriculum improvements.
Merrill Filed Inn
420 Sitka St.
Anchorage, AK 99501
1998-2006
. Entered all required fields to ensure accurate billing
. Developed and posted advertising on the web and local paper
. Reviewed and certified applications for future hires.
. Interviewed and hired employees.
. Responsible for inventory and ordering supplies.
. Supervising employees ensuring all support functions were to
standards.
. Created maintenance work items, insuring that all systems reliability.
. Made reservations, being very flexible ensuring all customer need were
met.
. Prepared and insured accuracy of all monetary deposits.
Fifth Avenue Shoe Repair
7901 Old Seward Hwy.
Anchorage, AK 99518
1996-1998
. Duties included fixing shoes; specifically I fixed the heels of shoes,
dyed shoes and polished them.
. I worked around heavy machinery which meant I had to be very aware of
my surroundings in order to ensure the safety of myself and the other
people I worked with.
Education:
. High school graduate from Polaris K-12
. BA in philosophy and history from UAA
. Presented three times for the UAA student showcase (a University wide
competition that awarded student papers for excellence in research and
writing)
o Paper title: Is Jihad Justification for Terrorism? Presented
April 2003
o Paper title: Monism and Non-Duality: The Metaphysics and
Epistemology of Oneness. Presented April 2004.
o Paper title: Understanding the Beginning of the Cold War: The
Yalta Conference and its Place in the Origins of the Cold War,
1939-1948. Presented April 2006. Received honorable mention
for this paper.
. Inducted into Phi Alpha Theta (A history honors society) in December
of 2005.
. Received an "A" for both my senior projects in history and philosophy.
. Currently a Masters student at the University of Utah. Expected date
for MS degree is in July of 2009.
Summary:
Over the past three years I have spent my time as a graduate student in
philosophy at the University of Utah. The experience has been exciting, as
well as challenging. However, in these difficult economic times, it has
become clear to me that entering the workforce is a more reasonable option
with regards to my future, and I am excited to start this new chapter of my
life. My years of hotel experience have given me a good understanding of
how to manage personnel, logistics, organization, and customer service. In
my education, I developed excellent written and verbal communication skill,
as it was often the case I had to take very complicated ideas and data and
write a paper that would make sense of said ideas and data. Through my
time at the hotel and with my schooling, I have become more than competent
with Microsoft Word, Excel, and PowerPoint. With these qualifications in
mind, I would be an excellent candidate for any job that requires one with
excellent customer service, analytical, written and verbal, organizational,
and research skills.
References:
Kevin Rinker
1257 Pekin Rd.
Pasadena, MD 21122
Heather Crookston
Procedure Analyst
Silicon Valley Bank
Charles Morris
General Manager of the Merrill Field Inn
420 Sitka St.
Anchorage, AK 99501
Contact this candidate