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Customer Service Quality Assurance

Location:
Shepherdsville, KY, 40165
Posted:
October 14, 2010

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Resume:

Blake A. Parent

*** **** **. ***. * Shepherdsville, KY 40165

502-***-****

abjhvu@r.postjobfree.com

Objective To obtain a position with an established company where

I can seek the opportunity to grow within and maximize my

leadership skills, and quality assurance to make a positive

contribution to the company.

Major Work Sam Swope Honda Reconciliation, Detailer 05/10-

Present

Experience Must maintain a daily quota on cars worked as well as weekly

quota of new and used cars. Detail cars daily for lot

and prepare sold units for customers as well as cleaning

whole sale cars for the auction. Able to work by myself

and with a team and must maintain my personal area.

Tom Ahl Chrysler, Lot Manager

11/09-03/10

Prepare whole sale cars for auction. Maintain lot

appearance and neatness. Prepare new cars to be put on lot

for sale. Clean used trade-in units to be placed on lot

for sale/prepped for the detail shop to fully clean.

Speedway SuperAmerica, Store Clerk 08/09-

10/09

Direct customer service, and working with a team in

maintaining shop cleanliness. Prepare food items and

drinks for customers. Maintain cash amount in drawer at

all times. Stock and shelf incoming products. Clean

floors and utility rooms daily.

Charter Communications, HSI Specialist

02/08-07/09

Worked in a call center taking inbound calls from customers

who had problems with their high speed Internet and digital

receiver boxes. Processed bill payments through ICOMS and

ACSR billing systems, credited customer's accounts and

helped them setup their email accounts. Up sell other

services to current customers, and offer either Cable, HSI,

or Telephone services to non-existing customers.

United States Air Force, Medical Technician (CNA) 07/05-

12/07

Direct patient care on Ward and Clinical setting. Provide

immediate care to wounded soldiers and veterans.

Administer sterile and non-sterile procedures. Manage

technicians during night shift hours. Stock and shelf kits

and utensils used throughout the ward, Pre-screen patients

before met with doctor, work as a team with RN's,

Technicians and LPN's along with individual duties.

Tom Ahl Chrysler, Detailer 07/01-06/05

Clean used and new cars for lot. Maintain clean work area.

Prepare wholesale cars for auction.

Education Community College of the Air Force, 2005-2006

Wichita Falls, TX. Fairfield, CA.

Shawnee High School Lima, OH 2001-2005

General

References upon request.



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