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Manager Customer Service

Location:
Graham, NC, 27253
Posted:
October 14, 2010

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Resume:

Michele L. Taylor

**** ******* ****

Graham, NC *7253

336-***-****

336-***-****

PROFESSIONAL EXPERIENCE:

December 2009 to Present - Home Depot - Burlington, NC

Head Cashier:

. Responsible for supervising cashiers

. Responsible for handling customer complaints

. Responsible for cash pickups, handling out change and to

empty out self checkouts at end of shift

. Responsible for bringing cash to the vault and depositing it

in safe

August 2007 to February 2009 - Wal-Mart - Mebane, NC

Customer Service Supervisor:

. Responsible for training cashiers

. Responsible for assisting customers with any problems or

concerns

. Responsible for cash pickups, transactions and to empty out

registers at end of shift

. Responsible for working with store managers in assisting in

other departments on as needed basis

May 2003 to August 2007 - Classic Manor Builders - Greensboro, NC

Assistant to Regional Manager:

. Responsible for entering daily, weekly and monthly sales in

computer

. Responsible for contacting customers to set appointments

. Responsible for supervising builders

. Responsible for answering phones

. Responsible for entering orders in computer

March 2001 to May 2003 - US Airways Club@ PTI Airport - Greensboro, NC

Bartender:

. Responsible for greeting customers

. Responsible for waiting on customers and keeping club in an

orderly fashion

. Responsible for ordering and inventory control

July 1999 to February 2001 - Laboratory Corporation of America -

Burlington, NC

A/R Specialist:

. Worked all correspondence received for Tampa Region

. Answered phone calls from patients and clients

. Handled client and patient complaints

. Updated any needed information in computer

November 1995 to June 1999 - City of Asheboro - Asheboro, NC

Lake Warden:

. Provided a clean and pleasant environment for the public

. Set up and maintained inventory levels at bait shop

. In charge of handling all monies collected by the lake

. In charge of maintaining all daily, weekly and monthly paperwork

. Maintained safety and security for all private and rental boats

April 1993 to November 1995 - Sunsations Sunglass Company - Asheboro, NC

Store Manager:

. Responsible for total P&L

. Responsible for ordering

. Responsible for staffing and maintaining staff levels

. Responsible for training employees

. Responsible for maintaining good customer relations

November 1990 to December 1992 - More than Mail, Inc. - Sea Girt, NJ

Office Manager:

. Created record and bookkeeping systems

. Responsible for client billing

. Handled all accounts payable and receivable

. Updated inventory and pricing in computer

September 1987 to October 1990 - Dorman Roth Foods, Inc. - Neptune, NJ

Administrative Assistant:

. Responsible for handling phones and taking orders from

salesmen

. Responsible for entering orders in computer

. Responsible for invoicing trucks

. Handled all customer complaints

. Responsible for payroll

. Responsible for accounts payable

EDUCATION:

Neptune Sr. High School - Neptune, NJ

Attended University of North Carolina Greensboro



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