Project Manager Customer Service

Marcin A. Czaba?ski ** Fieldway Court Rochester, MI

483306

Tel: 313-***-****

******@*********.***

Summary:

Creating competitive business advantages through cutting-edge

technologies, innovative software engineering, compliance, security and

effective strategy, management and implementation. I am a graduate of top

ranked a MBA from program in the world. I have been nominated for

Computerworld's Premier 100 IT Leaders 2011. My key core qualifications

include:

. Strategic & Operational Technology Planning

. Startup experience

. IT Infrastructure Design & Implementation

. Technology & Business Linkage Planning

. Sensitive Voice/Data Telecommunications

. IT Delivery & Data Center Operations

. Emerging Technologies & Enterprise Architectures

. Capital Planning & Investment Control

. Technology Architecture & Integration

. Sourcing Solutions

. IT Skills Gap Analysis & Performance Optimization

. Full development and QA cycle management

WORK EXPERIENCE:

04.2008 - Present

LifeSecure Insurance Company (Blue Cross Blue Shield of MI subsidiary) -

Brighton, Michigan IT Director/ Security Officer

I deliver vision, strategy, leadership, planning and management for the

development, acquisition, implementation, support of information

technology and ensure security and compliance. Direct report to the CEO

of company.

. Excellent experience in management of IT infrastructure with

corporate operations, billing, and critical data security focus

which creates competitive advantage for the company

. Implementing security policies, procedures, telecommute solutions;

leveraging buying power and resources of the parent company

. Put into action new disaster recovery plan and business continuity

plan based on full risk assessment

. Cost saving by renegotiating contracts, rates and improving vendor

relations, up to 50% cost saving

. Work concentrated in reference P&L, ROI and lowering TCO

. New solutions significantly contributed to improving EBIT

. Delivered CRM solution and developing new Business Intelligence

. Life cycles have been significantly improved with adoption of agile

methodology

. Strategic system architecture optimization allowed for 99.99%

system availability

. Revamping operations and quality of customer service

. Leading system improvement/development to allowing horizontal and

vertical scalability utilizing web services and object oriented

architecture

. Responsible for approximately multimillion dollar budget

. Implemented new full development cycle with appropriate code review

and security

. Lowered cost by virtualization and cloud computing

. Implemented succession planning, personal growth and mentoring for

staff

12.1999 - 04.2008

Medical Network One- Rochester, Michigan IT Director/Chief Information

Security Officer

My responsibilities include overall management of Information Technology

operations and security for the company and two other organizations in

conjunction working with health plans (e.g. Blue Care Network, Blue Cross

Blue Shield, MCARE), physicians and patients allowing 24/7 operations. I

have assured compliance with Y2K, HIPAA and completely overhauled all IT

operations, networking, collaboration systems, disaster recovery and

achieving significant cost reductions in operations which led into 200%

growth of the company. Optimized telecommunications (Internet, VPN,

voice) reducing cost by 30%. Direct report to CEO.

. Improvements achieved by utilizing Balanced Scorecard system for

excelling quality and PDSA (plan, do, study and act)

. Designed of service-oriented architecture (SOA), statement of work

(SOW), Scope of Operating Guidelines (SOG), Service Level Agreement

(SLA);

. IT forecasting, identifying new trends and acting upon them

. Aligned IT with business and delivered solutions to complement

business

. Implemented physical security via controlled access, designed

security requirements for applications

. Became and continue being member of the SecureWorld Executive

Steering Council

. Developed and implemented new procedures & policies in reference to

Security, IT and Health Insurance Portability & Accountability Act

(HIPAA);

. Security solutions like antivirus, anti spyware, centralized users

management, peripheral equipment monitoring, access monitoring,

logging analysis.

. Connected satellite office via cost effective MPLS network and

Voice over IP

. I have designed, built and Relocated data center

. Designed helpdesk solution to support multiple locations

. Experience with GE Centricity healthcare solutions, VantageMed,

RelayHealth and ephysicians, plus experience in evaluating various

healthcare vendors

. Project manager for various managed healthcare systems (claims,

authorization, pharmacy), electronic medical record (EMR/HER),

practice management suites, software development, electronic

prescribing, lab interfaces/data interfaces, and other projects

. Full succession planning

03.1999 - 05.2000

Center for Creative Studies Detroit, Michigan - Academic Systems Manager

I was responsible for academic IT operations and student services and

support.

. Multi system tech support, Apple, Silicon Graphics and Windows

. Manage computer systems

. End user and academic support

. Training

09.1995 - 03.1999

Wayne State University Library Systems Detroit, Michigan Electronic Data

Processing/Research Manager II

I was responsible for IT operations at the brand new library while

supporting staff, students, community and conducting training.

. Merged 2 IT departments to lower cost by about by 50% while

centralizing support around customer needs,

. Managed 700+ computer network and 5 full time staff and 23 part

time staff

. Managing multi system network - Thin Clients, Unix, Apple and

Windows

. Lowered management time by implementing thin clients utilizing

Citrix

. Computer Operations & Help Desk Training

. Budgeting

Achievements

SecureWorld Executive Steering Council Member

Nominated for Computerworld's Premier 100 IT Leaders 2011

Eagle Scout and former regional director for Polish Boy Scouts

EDUCATION & Training:

Instituto de Empresa Business School (IE) Madrid Spain- Global MBA

York University Toronto, Ontario, Canada - Conflict Management

Certificate; postgraduate

Wayne State University (WSU) Detroit, Michigan - Management and

Information Systems (MIS), Polish Major

Project Management Professional training; Balanced Scorecard, Certified

Information Systems Security Professional

Certified HIPAA Security Specialist

Contact this candidate