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Customer Service Manager

Location:
Claremore, OK, 74019
Posted:
October 14, 2010

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Resume:

Donald R. Williamson

***** *. *** **.

Claremore, OK 74019

918-***-**** (home) 918-***-**** (cell)

E-mail: abjht7@r.postjobfree.com

OBJECTIVE:

To apply my skills and training, to continue my personal and professional growth

commensurate with

achievements in the warehousing industry.

PERSONAL SUMMARY:

A self-motivated and ambitious individual with excellent interpersonal communication skills.

* Order Management * Hire/Fire/Discipline

* Inventory Control * Team Player

* Payroll * Transportation/Driver Control

* Human Resource * Daily Customer Interface

* Management Reporting * Computer Proficient

* UPS/ FedEx Software

ACCOMPLISHMENTS:

100% - On time shipment delivery and accuracy for 52+ consecutive weeks

Documentation Control

Streamlined daily conference call resulting with annual time savings of $100k

Team member which implemented new pH reading procedure

Team member which initiated ‘Supplier Day’ improving greatly customer/company relationships.

TRAINING:

Leadership Development Training Hazardous Material Training

Medic First Aid Training Forklift License

Overhead Hoist RCRA (record keeping)

ISO 9000 and 9001 Emergency Response

Total Quality I and II LEAN Manufacturing

EXPERIENCE:

2008-2009 Great Plains Stainless, Tulsa, OK Warehouse Materials Supervisor

Oversee materials requisition for the warehouse operations.

Inventory Control

Shipping and Receiving

Review Status Reports for Accuracy

Warehouse Supervisor Backup

2007-2008 Tomco-Harwel, Inc., Tulsa, OK Shipping & Receiving Manager

Managed the flow of warehouse goods to internal and external customers.

Shipping and Receiving

Forklift Operations

Load and Unload Trucks

Inventory

Donald R. Williamson (cont’d - page 2 of 2)

2003-2006 UPCO, Inc., Claremore, Ok Trafficking Manager/ Shipping & Receiving Supervisor

Utilize a wide array of skills to ensure timely shipping and receiving.

Negotiate best rates and schedule transportation companies

Operate overhead crane to load trucks

Shipping and Receiving

Forklift Operations

Inventory Control

Customer Service

2003-2003 Pro-Spec, Inc., Tulsa, OK Warehouse Manager

Managed the processes and movement of all products through the warehouse.

Shipping and Receiving

Warehouse Activities

Forklift Operations

Inventory

Customer Service

1999-2001 USCO Logistics, Catoosa, OK Operations Manager

Responsible for directing daily activities of the warehouse duties including labor scheduling,

supervision, space utilization, equipment and manpower.

Staffing

• Warehouse Operations

• Maintenance of the facility and equipment

• Safety/security/housekeeping and sanitation programs

• Customer Service

• Inventory Cycle Count

1987-1998 ASEC Manufacturing, Catoosa, OK Chemical Preparation Lab Technician

Prepare developmental catalyst samples from raw materials using analytical criteria from QC lab.

Tested samples for pass or fail according to QC guidelines

Calculated correct amounts to add to powders or slurries

Knowledge of chemistry, instrumentation, and analytical problem solving

Forklift Operations

Inventory

EDUCATION:

Oklahoma University, Norman, OK General courses, 1982

Claremore High School, Claremore, OK Graduate, 1981

Computer Knowledge:

Platforms: Windows 95, Windows 98, Windows 2000, and Windows XP

Applications: MS Word, Excel, WordPerfect, Baan, GPSM, OQ, Dazel, Visual and MetalSmith2



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