Customer Service Manager
Resume:
Donald R. Williamson
Claremore, OK 74019
918-***-**** (home) 918-***-**** (cell)
E-mail: *************@*******.***
OBJECTIVE:
To apply my skills and training, to continue my personal and professional growth
commensurate with
achievements in the warehousing industry.
PERSONAL SUMMARY:
A self-motivated and ambitious individual with excellent interpersonal communication skills.
* Order Management * Hire/Fire/Discipline
* Inventory Control * Team Player
* Payroll * Transportation/Driver Control
* Human Resource * Daily Customer Interface
* Management Reporting * Computer Proficient
* UPS/ FedEx Software
ACCOMPLISHMENTS:
100% - On time shipment delivery and accuracy for 52+ consecutive weeks
Documentation Control
Streamlined daily conference call resulting with annual time savings of $100k
Team member which implemented new pH reading procedure
Team member which initiated ‘Supplier Day’ improving greatly customer/company relationships.
TRAINING:
Leadership Development Training Hazardous Material Training
Medic First Aid Training Forklift License
Overhead Hoist RCRA (record keeping)
ISO 9000 and 9001 Emergency Response
Total Quality I and II LEAN Manufacturing
EXPERIENCE:
2008-2009 Great Plains Stainless, Tulsa, OK Warehouse Materials Supervisor
Oversee materials requisition for the warehouse operations.
Inventory Control
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Shipping and Receiving
•
Review Status Reports for Accuracy
•
Warehouse Supervisor Backup
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2007-2008 Tomco-Harwel, Inc., Tulsa, OK Shipping & Receiving Manager
Managed the flow of warehouse goods to internal and external customers.
Shipping and Receiving
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Forklift Operations
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Load and Unload Trucks
•
Inventory
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Donald R. Williamson (cont’d - page 2 of 2)
2003-2006 UPCO, Inc., Claremore, Ok Trafficking Manager/ Shipping & Receiving Supervisor
Utilize a wide array of skills to ensure timely shipping and receiving.
Negotiate best rates and schedule transportation companies
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Operate overhead crane to load trucks
•
Shipping and Receiving
•
Forklift Operations
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Inventory Control
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Customer Service
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2003-2003 Pro-Spec, Inc., Tulsa, OK Warehouse Manager
Managed the processes and movement of all products through the warehouse.
Shipping and Receiving
•
Warehouse Activities
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Forklift Operations
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Inventory
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Customer Service
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1999-2001 USCO Logistics, Catoosa, OK Operations Manager
Responsible for directing daily activities of the warehouse duties including labor scheduling,
supervision, space utilization, equipment and manpower.
Staffing
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• Warehouse Operations
• Maintenance of the facility and equipment
• Safety/security/housekeeping and sanitation programs
• Customer Service
• Inventory Cycle Count
1987-1998 ASEC Manufacturing, Catoosa, OK Chemical Preparation Lab Technician
Prepare developmental catalyst samples from raw materials using analytical criteria from QC lab.
Tested samples for pass or fail according to QC guidelines
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Calculated correct amounts to add to powders or slurries
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Knowledge of chemistry, instrumentation, and analytical problem solving
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Forklift Operations
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Inventory
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EDUCATION:
Oklahoma University, Norman, OK General courses, 1982
Claremore High School, Claremore, OK Graduate, 1981
Computer Knowledge:
Platforms: Windows 95, Windows 98, Windows 2000, and Windows XP
Applications: MS Word, Excel, WordPerfect, Baan, GPSM, OQ, Dazel, Visual and MetalSmith2
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