Customer Service Sales

Jennifer A. Schmidt

***** ******* ***

Poplar Grove, IL 61065

Phone: 815-***-****

Email: abjhsc@r.postjobfree.com

Summary: I have over 25 years experience in customer service with 18 of those years being in an

office environment and 12 of those years in a supervisory role. I have the professional experience and

qualifications to exceed the job requirements.

PROFESSIONAL EXPERIENCE:

Associated Bank Rockford, IL Teller Supervisor

March 2009

to

April 2010

Duties:

Customer Service with face to face interaction with existing cliental and potential new cliental.

Receptionist duties with a 5 line phone system. Developing ideas to help promote the banks products

and services. Vault Teller responsibilities, keeping branch within cash limits. It was my job to make

sure everyone was adhering to Federal guidelines and Associate's policies. I had 6 direct reports. I

compiled information needed for monthly reports. I did the scheduling for the entire branch. I did the

branch ordering of supplies. I was a Safe Deposit Box attendant and did the annual reports for the State

of Illinois. I conducted training sessions to keep the branch up to date on all new procedures. I coached

all employees to obtain referral goals and help branch attain goals. I did interviewing for potential new

hirers. I also performed 6 month and annual reviews for my direct reports. I was in charge of internal

audit controls, to ensure the branch was in compliance with risk based assets. I was a trouble shooter

for out of balance tellers, it would be my responsiblity to review and research out of balance issues and

make the proper recoveries. I used Microsoft Outlook and Excel on a daily basis.

Regions Bank Financial Sales and Service Rep II

Huntsville, AL

December 2007

to

August 2008

Duties:

I opened Checking, Savings, CD, IRA and Minor Savings accounts and I processed Home Equity,

Installment, Secured and Unsecured loans. I had Receptionist duties with a 5 line phone system. I built

customer relationships by profiling them to meet current and future needs. I made outbound calls to

meet sales goals and expand my book of business. I referred customers to other lines of business, such

as Mortgage and Investments. I was a safe deposit attendant.I handled Customer Service Issues. I also

attended classes to attain my license to sell Term and Whole Life Insurance.

National City Bank Customer Service Leader

Rockford, IL

October 1995

to

November 2007

Duties:

In my 12 years of service with National City I held many different job titles from a teller to the

Assistant Branch Manager. I was part of an elite team hand selected (called SWAT) that were chosen to

be an onsite support team for acquistions for the bank. As the Customer Service Leader I oversaw two

branches. It was my job to ensure each branch was in compliance with internal and external controls

along with bank policies and procedures. I managed seven people and assisted with opening accounts

and processing loans when needed. I was in charge of the filling and maintaining our ATM machine. I

was the vault attendant and monitored cash levels to ensure we were within internal guidelines. I was

also a safe deposit attendant and did the annual reports for the State of Illinois. I answered a 7 line

phone system and directed all calls accordingly. Using all available resources I compile reports needed

to assess branch goals, view branch cost effectiveness, do monthly reconcilements and made sure our

branch was in compliance with all federal regulations. I conducted interiews for potential new hirers

and did annual reviews for the staff. I did the scheduling for the branch and also ordered supplies. I

used Microsoft Outlook, Microsoft Works and Microsoft Excel on a daily basis.

Heritage Credit Union Teller

Rockford, IL

September 1994

to

June 1995

Duties:

I assisted the head teller with supervisor functions. I processed customer transactions quickly and

efficiently. I also actively looked for possible sales leads to help the branch meet its goals.

Wolf Chevrolet Geo Office Clerk/Receptionist

Belvidere, IL

July 1993

to

September 1994

Duties:

I worked on the accounting side of the business by processing payments to both accounts payable and

receivable. I input financial data into the computer to assist customer's with financing payments

through different banking institutions. I submitted warranty claims and wrote up repair orders for the

service department. I also did filing and filled in as the receptionist when needed.

EDUCATION:

1990 Boyd Business School Pittsburgh, PA

Diploma in Business Administration GPA 3.2

1985 North Boone High School Poplar Grove, IL

Diploma in General/Business Studies GPA 2.8

REFERENCES:

Available upon request

Contact this candidate