Customer Service Sales
Resume:
Jennifer A. Schmidt
Poplar Grove, IL 61065
Phone: 815-***-****
Email: ************@*****.***
Summary: I have over 25 years experience in customer service with 18 of those years being in an
office environment and 12 of those years in a supervisory role. I have the professional experience and
qualifications to exceed the job requirements.
PROFESSIONAL EXPERIENCE:
Associated Bank Rockford, IL Teller Supervisor
March 2009
to
April 2010
Duties:
Customer Service with face to face interaction with existing cliental and potential new cliental.
Receptionist duties with a 5 line phone system. Developing ideas to help promote the banks products
and services. Vault Teller responsibilities, keeping branch within cash limits. It was my job to make
sure everyone was adhering to Federal guidelines and Associate's policies. I had 6 direct reports. I
compiled information needed for monthly reports. I did the scheduling for the entire branch. I did the
branch ordering of supplies. I was a Safe Deposit Box attendant and did the annual reports for the State
of Illinois. I conducted training sessions to keep the branch up to date on all new procedures. I coached
all employees to obtain referral goals and help branch attain goals. I did interviewing for potential new
hirers. I also performed 6 month and annual reviews for my direct reports. I was in charge of internal
audit controls, to ensure the branch was in compliance with risk based assets. I was a trouble shooter
for out of balance tellers, it would be my responsiblity to review and research out of balance issues and
make the proper recoveries. I used Microsoft Outlook and Excel on a daily basis.
Regions Bank Financial Sales and Service Rep II
Huntsville, AL
December 2007
to
August 2008
Duties:
I opened Checking, Savings, CD, IRA and Minor Savings accounts and I processed Home Equity,
Installment, Secured and Unsecured loans. I had Receptionist duties with a 5 line phone system. I built
customer relationships by profiling them to meet current and future needs. I made outbound calls to
meet sales goals and expand my book of business. I referred customers to other lines of business, such
as Mortgage and Investments. I was a safe deposit attendant.I handled Customer Service Issues. I also
attended classes to attain my license to sell Term and Whole Life Insurance.
National City Bank Customer Service Leader
Rockford, IL
October 1995
to
November 2007
Duties:
In my 12 years of service with National City I held many different job titles from a teller to the
Assistant Branch Manager. I was part of an elite team hand selected (called SWAT) that were chosen to
be an onsite support team for acquistions for the bank. As the Customer Service Leader I oversaw two
branches. It was my job to ensure each branch was in compliance with internal and external controls
along with bank policies and procedures. I managed seven people and assisted with opening accounts
and processing loans when needed. I was in charge of the filling and maintaining our ATM machine. I
was the vault attendant and monitored cash levels to ensure we were within internal guidelines. I was
also a safe deposit attendant and did the annual reports for the State of Illinois. I answered a 7 line
phone system and directed all calls accordingly. Using all available resources I compile reports needed
to assess branch goals, view branch cost effectiveness, do monthly reconcilements and made sure our
branch was in compliance with all federal regulations. I conducted interiews for potential new hirers
and did annual reviews for the staff. I did the scheduling for the branch and also ordered supplies. I
used Microsoft Outlook, Microsoft Works and Microsoft Excel on a daily basis.
Heritage Credit Union Teller
Rockford, IL
September 1994
to
June 1995
Duties:
I assisted the head teller with supervisor functions. I processed customer transactions quickly and
efficiently. I also actively looked for possible sales leads to help the branch meet its goals.
Wolf Chevrolet Geo Office Clerk/Receptionist
Belvidere, IL
July 1993
to
September 1994
Duties:
I worked on the accounting side of the business by processing payments to both accounts payable and
receivable. I input financial data into the computer to assist customer's with financing payments
through different banking institutions. I submitted warranty claims and wrote up repair orders for the
service department. I also did filing and filled in as the receptionist when needed.
EDUCATION:
1990 Boyd Business School Pittsburgh, PA
Diploma in Business Administration GPA 3.2
1985 North Boone High School Poplar Grove, IL
Diploma in General/Business Studies GPA 2.8
REFERENCES:
Available upon request
Contact this candidate