Customer Service Management

Alisa R. Dunklin

P. O. Box ** . Plattenville, LA 70393

985-***-**** . 985-***-**** ( *********@*******.***

Education

Nicholls State University Thibodaux, LA

Bachelor of Science in Business Administration May 2009

. Concentration in General Business

Relevant Coursework:

. Accounting & FInance

. Financial Management

. Technical Writing

. Human Resources Management

. Operations Management

. Computer Information Systems

. Public Speaking

Affiliations and Activities

. Delta Sigma Pi (Professional Business Fraternity)

. NSU Alumni Federation

Certifications

. Results Oriented Management & Accountability (ROMA)

. Grant Writing & Resource Development

. How to Supervise People

. Weatherization: The Big Picture, Auditor/Assessor, Health & Safety,

Combustion Appliance

. FDIC Money Management

Work Experience

Assumption Parish Police Jury Napoleonville, LA

Intake Worker II Nov. 1999 - Sept. 2010

. Financial and strategic planning for federally funded grants

. Provided direction, leadership, and training for new hires in

mastering programs

. Oversaw day to day activities and completed applications for awarded

grants

. Monitored program services to ensure compliance for auditing purposes

. Researched opportunities, assisted with developing, and maintained

grants

. Generated surveys and community needs assessments to direct department

activity

. Established goals for the department and initiated process

enhancements to reach objectives; thereafter, delegated staff

assignments to department employees

. Weatherization Coordinator-conduct pre and post inspections, blower

door, co audits, and create work orders for repairs

. Supervised carpenters and contractors to maintain safe worksites and

complete repairs

. Created safety plan for Weatherization program

. Monitored and generated reports using the Hancock Energy Software

system

. Developed Request for Quotation processes and forms while monitoring

contractors participating in various aspects of service delivery

. Constructed and maintained accurate financial spreadsheets to track

material and labor costs for Weatherization

. Mentored customers towards success and self-sufficiency

. Distributed food to over 600 families at various sites while tracking

inventory

. Special projects management such as Group Workcamps project, which

involved over 400 volunteers refurbishing 70 homes in one week

. Communicated pertinent information regarding ARRA policies to affected

contractors

. Secured funding for special projects

. Budget management for programs and special projects to control

expenditures

. Successful completion of (ROMA) Results Oriented Management &

Accountability Training; which measures customer/organizational

progress

. Conducted advisory board meetings while presenting oral & written

presentations

. Directed activities for massive housing refurbishing projects such as

Housing Preservation

. Assisted director in interview and employee evaluation process

. Provided professional quality customer service for diverse

populations

. Emergency Shelter Management during mandatory hurricane evacuations

. Facilitated outreach summits to create awareness to the public & local

officials

. Compiled data for Specialists to assess programs with overall goal to

service clients efficiently and target new clients

. Regulated maintenance and inventory for office equipment and vehicle

. Researched and networked with agency representatives to promote

economic development

. Attended trainings in and out of state as a representative of the

organization

. Designed outreach material and activities for agency

. Directed activities for massive housing refurbishing projects

. Successfully implemented procurement processes, accept bids to award

contracts

. Experienced with grant applications and maintaining master files

. Community Services Block Grant intake, suggest future program

activities

. Executed clerical duties; filing, labeling, letters, schedule customer

appointments

. Maintained confidentiality and accurate records of client files for

audit reviews

. Assisted discontent clients concerning program guidelines

. Performed all necessary tasks to assist the Special Programs Director

Jackson Hewitt Tax Service Donaldsonville, LA

Receptionist January 2007 - April 2007

. Greeted and facilitated tax preparation for customers

. File management

. Issued refund checks

Volunteer Experience

. Created and managed fundraiser projects which resulted in donations to

non-profit organizations to support program resources

. Assisted in police department's annual National Night Out Against

Crime events

. Participated in focus group for local library

. Conducted awareness programs for community such as Domestic Violence

Vigil

. Facilitated crowd while patients received H1N1 vaccinations

. Distributed Census information and referred applicants for testing

References:

Available upon request

Contact this candidate