Elizabeth M Cuevas

* ****** *****

Blythewood South Carolina 29016

1-803-***-****

abjhqs@r.postjobfree.com

Summary of Qualifications

Knowledge of Microsoft Word, Excel, Outlook and PowerPoint

Bilingual-fluent in English and Spanish

Efficient, detailed and gracious with customers

Excellent communication skills

Familiar with 10 key touch and type more than 55 words per minute

Education

Colorado Technical University Bachelors Degree of Science Business Administration

Colorado Springs, CO – Completed June 2009

Certificates

Basic Accounting and Finance

Business Fundamentals

Business in the Global Environment

Human Resource Development

Management Essentials

Systems Improvement and Project Planning

Relevant Skills

Member Service Representative 8/2010-Present

Competitive Bidding Implementation Contract

• Provide prompt, correct, thorough and courteous feedback to all customer inquiries

• Accurately provide documentation for customer

• Respond and research with the priority of inquires and special projects as required by

management

• Perform other responsibilities as they are assigned

Ophthalmology Coder

Eye Clinic of Fairbanks 1/2009-5/2009

• Coded charts for two clinics of six ophthalmology doctors using ICD-9 codes in reference

with CPT codes.

• Received inbound calls from patients in regards to their insurance and answered any or all

of their questions

• Assisted patients who needed more information about their billing statement that came to

the clinic

• Communicated with Insurance companies in order to verify percentage of payment made

on claims for patients

• Utilized Microsoft Outlook for constant communication with questions regarding

patients coding and the main office

• Maintained patient confidentiality with all pertinent information

• Input patient information to update records

Administrative Assistant

Eye Clinic of Fairbanks 9/2008-12/2008

• Assisted with accounts receivable for accounting manager

• Met end of the month target with charge tickets input spreadsheet for accountant

• Recorded patient payments made with cash, checks or credit card on excel worksheet

each day for two clinics

• Created daily activity report for accounting purposes and the processing of all payments

received by patients

• Put together new patient registration for distribution to main office to incorporate on the

mainframe system and update

• Scanned daily activity reports to main office for them to forward claims to insurance

companies for payment

• Retrieved necessary information from the mainframe system to obtain missing patient

information to process claims

• Processed outgoing mail that receptionists and other employees needed for it to be

prepared for postal service pick up

• Requested patient charts for data which was needed to further continue with the process

of their claims such as name changes, address changes and insurance information

Receptionist

Princess Tours 5/2007-9/2007

• Maintained track of items left behind in the hotel stays that were brought in to the

transportation office

• Handled incoming mail and decimated it to the prospected individual

• Received outgoing mail and prepared DHL to be sent to the office in Seattle Washington

• Created and distributed the weather reports by email and sent hard copy to all hotels

• Greet Visitors, attend to purpose of visit and send them to the correct staff

• Input data in computer system for patient insurance information

• Listed and ordered necessary supplies for the office and employees

Office Assistant

Harlem Hospital 5/2005-11/2005

• Received charts from patient visit to hospital to update their personal information

• Helped to file and complete doctor enrollments to Harlem Hospital as part of Columbia

University

• Kept order of the filing system for the doctors with Columbia University working in

Harlem hospital

Records Clerk

National Benefit Life Insurance 9/2001-3/2004

• Scanned documents of applications for life insurance to the computer system for

customer service employees to retrieve the files

• Copying documents that customer service requested that were on micro fiche films

• Sorted incoming mail for managers and assistant managers as well as for other employees

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