Customer Service Training

ROBIN LEIGH MCELRATH

*** ***** ** ************, ** 35044

Mobile 256-***-**** • Home 256-***-**** • ***********@*****.***

SUMMARY QUALIFICATIONS

OF

Teaching/Training Skills ~ Administrative Expertise ~ Collaborative Team Leadership

Highly-accomplished, resourceful administrative professional and visionary educator with broad

background of distinguished experience gained on active duty in the US Navy, providing administrative

support and training. Indispensable contributor to superior project performance with 7 years of overall

demonstrated achievements seeking to utilize formidable skills in a social services position. Results-

focused and highly motivated with outstanding organizational, planning and communications skills.

Works well independently and as team player/team leader. Active security clearance.

.

PROFESSIONAL EXPERIENCE

FLORIDA DEPARTMENT OF CORRECTIONS, POLK COUNTY, FLORIDA MAY 2010- SEPT 2010

Correctional Probation Officer

• Evaluates offender progress and recommends intensity of supervision based on

observations from time of conviction through the period of adjustment after release from

an institution.

• Counsels and refers offenders to specialized treatment services at guidance clinics, mental

health clinics, and related organizations.

• Represents the Department of Corrections in all parole hearings for inmates assigned to

caseload. Appears as a witness at parole or probation revocation hearings.

• Responsible for the case management of all assigned inmates. Serves as a team leader or

member in all case reviews to determine the direction for each case. Serves as team

chairman or member of all disciplinary due process hearings for inmates assigned to

caseload.

• Evaluates information from reports, interviews and correspondence and prepares case

histories for recommendations for inmate classification and job assignment.

UNITED STATES NAVY, Naval Station Norfolk, VA February 2008 – December 2009

USS DWIGHT D. EISENHOWER

Aviation Maintenance Administrationmen

• Commanded superior leadership and enhanced shipboard performance during Operation

Enduring Freedom deployment aboard USS Dwight D. Eisenhower in 2009 by carrying out a

wide range of highly-effective clerical/administrative operations for aircraft maintenance.

Recommended for advancement/officer training.

• Provided customer service to 240 shipboard personnel and 90 Sea Operational Detachment

(SEAOPDET) specialists for effective screening, routing and tracking of greater than 1400

correspondence documents.

• Currently active in Navy Reserves.

ROBIN LEIGH MCELRATH PAGE 2 OF 2

PROFESSIONAL EXPERIENCE

(Continued)

MONTGOMERY COUNTY YOUTH FACILITY, Montgomery, Alabama January 2006- May 2006

Juvenile Services Internship

• Improved youth facility performance by conducting interviews of juveniles and guardians at the

intake process, updating juvenile databases/files and performing juvenile reviews and follow-

ups.

• Impacted effectiveness of legal system by assisting in weekly court sessions, providing visits to

detainees and assisting probation officers.

PROFESSIONAL DEVELOPMENT

Medal/Commendation: National Defense Service Medal, Global War on Terrorism Service Medal, Sea

Service Deployment Ribbon, Flag Letter of Commendation (FLOC), 2009 Professional Military

Training: Office Administration • Records Management • Introduction to Computers • Navy Military

Training • M9 Service Pistol Training • Nautical Science (Seamanship) • Nautical Science (Navigation) •

Personal/Community Health • Personal Conditioning • Swimming Computer/Office Skills: Computer

Operations• Microsoft Office/Job-Specific Applications • Business Telecommunications/Copying/Typing

(40 WPM) US Navy Certificates: Personnel Financial Management • Trafficking in Persons Basic

Awareness Memberships/Affiliations: Omicron Delta Kappa National Honors Leadership Society •

Alpha Kappa Alpha Sorority Inc.

EDUCATION

AUBURN UNIVERSITY OF MONTGOMERY, Montgomery, Alabama December 15, 2007

-Master of Science in Justice & Public Safety

ALABAMA STATE UNIVERSITY, Montgomery, Alabama July 29, 2006

-Bachelor of Science in Criminal Justice

CENTRAL ALABAMA COMMUNITY COLLEGE, Childersburg, Alabama 2003, 2004, 2005

-Summer Studies in Criminal Justice, 25 Semester Hours

REFERENCES

Available Upon Request.

Contact this candidate