Chantel L. Pettiford

abjhpc@r.postjobfree.com

Ettrick, Virginia 23803 ( 804-***-****

Hardworking, determined team player looking to obtain an entry level

position that will provide an opportunity for advancement of my skills in

leadership and communication thereby resulting in accomplishment to my

employer

SKILLS

. Fax machine

. Multi-line phones

. Sending and receiving correspondence

. Ability to train others

. Proficient typing 40 wpm

. MS Office Suite

. Medical billing and coding

PROFESSIONAL EXPERIENCE

Capital One Experience, Chester, Virginia

Risk Representative (2009- 2009)

. Collected on delinquent credit card accounts in a high-volume call

center up to 120 days

. Outbound calls on an auto-dialer excessive of 100 calls per day

. Received payments via the telephone by credit card or electronic

checks

Kelly Services/ Capital One Experience, Glen Allen, Virginia

National Direct Banking - Clerical Associate III (2008 -2009)

. Issued personal checks and ATM cards.

. Processed Acceptance Forms for new and existing customers savings

accounts, 100 forms per day

. Contacted customers' if the necessary documents are not on file to

maintain customers' accounts.

Capital One Experience, Chester, Virginia

Fraud Ops - Trans Recovery (2006 -2007)

. Fraud adjuster worked cases to liquidate money for the company by

investigating every transaction that was listed as fraud. Using

all the systems available to find evidence to hold the cardholder

responsible or the merchant responsible.

. Submitted chargebacks to merchants or rebilling the customer for

the fraud transactions

CR Sales Rep (2005 -2006)

. Entered manual account activation for new and existing customers

. Constantly helped other departments within the company, according

to business needs, departments consisting of ART, Retention, CSG,

Fraud, Disputes, Collections

. Completed data entry by updating account information by adding

authorize users

. Assisted the sales team with transaction of payments by phone

Marshalls, Colonial Heights, Virginia

Sales Associate/Cashier (2003 - 2005)

. Assisted customers with products and services, stock and inventory,

and maintained the women's department daily responsibilities.

EDUCATION

Centura College, Richmond, VA, February 2010 - Present (Medical Billing &

Coding)

Contact this candidate