Office Customer Care
Resume:
Michelle Kutzer
Jacksonville, FL 32218
***************@*****.***
Education University of Central Florida, Orlando, FL. August 2006-May
2010
Bachelor of Arts in Political Science: International Studies
Minor: German GPA: 3.25
Special Honors: Recipient of five certificates as special
recognition of Academic Excellence for
making the Dean's list while attending University.
Experience Pet Paradise, Jacksonville, FL. Sept 2010-present
Customer Care and Kennel Tech
. Greet clients and provide a friendly environment to
foster and maintain business while initiating a high
level of communication to meet client needs
. Trained to use practical problem solving skills to
handle high stress situations and in providing feedback to
customers
. Use of a computer database and chart system to track
inventory and well-being of animals
. Administer exams on animals upon entering and leaving
facility to properly assess health issues that may have
occurred while at the premises
State Attorney's Office, Orlando, FL. Jan 2010-May 2010
Legal Intern
. Participated in this semester long internship to gain
experience and familiarity in office administration
. Assisted in certain clerical duties such as researching
case facts, organizing and filing paper work, and calling
witnesses to issue subpoenas
. Helped prepare attorneys for court hearings and trials by
conducting work ups and providing the appropriate files and
paperwork to the attorney
. Attended court hearings and jury selections
. Participated in an instructional course on the use of
Microsoft Outlook to properly communicate with fellow
employees
Skills Computer: Experience and practical use of the
Microsoft Office Suite including Word, Power Point,
Excel, and Outlook.
Foreign Language: Intermediate German
. One of two students to earn the Urkunde Certificate of
Excellence Spring Semester 2009 from the Consulate
General of the Federal Republic of Germany Miami for my
performance in Contemporary German Issues.
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