Patrice C Fitzgerald

*** ****** ****** **** *** J • Greenville, NC 27834

252-***-**** • abjhlg@r.postjobfree.com

Objective: A challenging position in the Customer Service field to utilize my skills with a growing

company.

Experience

Online Information Services Greenville, NC

Collector 12/2009-Present

Collect on delinquent accounts, Notify debtors by mail and phone about past due accounts, Notate every call

in contact, Meet monthly quota, Take payments via over the phone, western union, or walk-ins, Set up

payment arrangements, Adhere to monthly meetings.

Suddenlink Communications Greenville, NC

Account Services Representative 08/2008 to 11/2009

•Corrected records, Answered customer questions, Opened new accounts and Collect delinquent accounts.

UneeK Services & Solutions Greenville, NC

Office Assistant 10/2007 to 04/2008

•Reviewed and answered correspondence, Compiled, stored and retrieved management data using

computer, Coordinated the activities of clerical personnel and Analyzed office operations and procedures,

such as typing, bookkeeping, preparation of payrolls, flow of correspondence, filing and the requisition of

supplies.

Embarq Communications Greenville, NC

Customer Service Representative 10/2006 to 09/2007

•Quoted prices and credit terms and prepared sales contracts for orders obtained, Investigated customer

complaints about merchandise, service, billing, and credit rating, Followed up on recommended adjustments

to ensure customer satisfaction and Keyed information into computer to obtain computerized records.

Convergys’s Greenville, NC

Pharmacy Helpdesk Representative 11/2005 to 08/2006

•Reviewed prescriptions issued by physician, and other authorized prescriber, Provided information to

pharmacy customers on drug interactions, side effects, dosage and storage of pharmaceuticals and Entered

data such as patient name, prescribed medication and cost in order to maintain pharmacy files, charge

system and inventory.

Western Steer Plymouth, NC

Assistant Manager/Cashier 07/2003 to 10/2005

•Conferred with food preparation and other personnel to plan menus and related activities, such as dining

room, bar and banquet operations, Investigated and resolved food quality and service complaints and

Received cash, checks and completed credit-card transactions from customers and employees.

Education

Pitt Community College Winterville, NC

Pre-Liberal Arts 05/2010 Completion Date

References: Available upon request

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