Customer Service Health Insurance

Natasha Spikes

**** ********* ****** ********, ** 31903 706-***-**** abjhks@r.postjobfree.com

Your Name

Address, phone, fax, email

To obtain a profession where my skills and knowledge can be fully

Objective utilized. Within this profession I plan to complete all assigned task with

accuracy and great effort.

SAMSE Clerk

Experience 07/08-10/09 Lockheed Martin, Fort Benning, GA

Maintain all information for military vehicles and equipment within a

packet.

Verify all bumper and serial numbers on vehicles and equipment to

make sure they coincide with all paperwork. (5988 and 2404)

Order, sign, verify, inspect, inventory and log all parts ordered and

returned pertaining to vehicles and equipment.

Dispatch and schedule services for vehicles and equipment

Usage of military forms

Verify faults and corrective actions which reflects the 2404/5988

Knowledge of handling hazardous waste

Account Specialist/Indexer

09/07-07/08 Manpower (AFLAC), Columbus, GA

Review and identify transaction type for incoming correspondence in the

correspondence workflow system

Ensure information on incoming correspondence is for appropriate

policyholder, agent, claim etc

Return all unidentifiable correspondences to its originator to obtain more

information; make copies and archive correspondence as needed

Read and interpret established guidelines and criteria to code

documents

Perform basic data entry functions to look up policy/agent information

Assign appropriate priority codes, index accurate information and

release documents to workflow

Continuously maintain established productivity levels

Utilize a personal computer to access various databases to obtain

pertinent information needed to process and forward correspondence into

the workflow system

Demonstrate knowledge of department operational policies, procedures,

codes, and medical terminology

Utilize basic math skills in performing basic calculations

Demonstrate excellent organizational skills and ability to handle multiple

tasks while maintaining high levels of both speed and accuracy

Meet all deadlines within established time frames with minimal

supervision

Demonstrate ability to comprehend and follow appropriate instructions to

complete all assigned tasks within established time frames

Demonstrate ability to adapt to change in a positive manner

Utilize excellent communication skills in communicating with managers

and co workers

Cashier

09/05-07/06 Home Depot, Phenix City, AL

Provide great customer service

Greet all customers upon entrance of store

Handle cash in a safe and accurate manner

Assist customers with help throughout the store

Assist customers with their purchases at checkout

Exceptions

09/04-06/05 Remitco (First Data), Columbus, GA

Process payments for different clients

Verify accurate account numbers, amount due and payment amount

Process all payments according to the client’s expectations and

guidelines accurately

Maintain production within the workflow and meet all deadlines

Columbus State University, Columbus, GA

Education 2003-present

Course of study- Business

Clerical, Logistics, MS Word, MS Power Point, MS Excel, MS Outlook,

Skills Data Entry, Health Insurance Claims Processing, Health Insurance

Account Setup, Internet, Retail, Sales, Customer Service and

Remittance

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