Jay A. Huff

**** * *** ***** **

Phoenix, AZ **008

abjhk5@r.postjobfree.com

(480)455-0217c

Objective

I seek to work in your organization and utilize my skills as well as my

professional experience for the growth of the organization. Apart from

that, I have a keen sense of observation and a knack for details and always

strive to get ahead.

Experience

July 2010 - Present

Tier II Help Desk Agent Perceptis,

Inc. Phoenix, AZ

Handle Tier I and II level trouble tickets for many university's faculty

and administrators. We are support for MoodleRooms LMS for schools and

universities throughout the United States.

October 2009 - Present

Guest Services Associate Sheraton

Downtown Phoenix, AZ

April 2008 - May 2009

Circulation Dept Athlon Sports

Nashville, TN

Accounting, bookkeeping, Access database maintenance, Excel spreadsheets,

data entry, billing, returns, collections, etc

July 2006- March 2008 State of

Tennessee Nashville, TN

Help Desk/Help Desk Administration

Utilized the Remedy Help Desk/Change Management System.

Performed Remedy administrative duties on a daily basis.

Utilized the Avaya Agent System.

Experience with Reporting, Metrics and SLA's.

Assisted in developing Remedy Request For Service system for statewide use.

Handled many Remedy Tier II tickets on a daily basis.

Utilized ITIL concepts and processes for job duties.

Extensively tested RFS System to ensure safe move to production.

Utilized test, development and production systems.

Conducted business analysis work of many state agencies.

Developed training manuals for all users to download on the web.

Helped develop web-based training for Remedy users.

Experienced in Word, Excel, Access, Adobe, Visio, Crystal Reports, etc.

November 1999- July 2006 State of

Tennessee Nashville, TN

Programmer Analyst II

Coded new and modified existing programs for various DHS groups and TDOT.

Remote, On-call Production Support experience for DHS Data Warehouse.

Scheduled many Production jobs utilizing CA-7, etc.

Developed and utilized technical skills with production and development

JCL.

Created and edited COBOL programs with DB2, CICS, IMS, etc.

Experienced with SQL in constructing tables, user functions, views,

indexes, user profiles, relational database models, data dictionaries, data

integrity, etc.

Worked extensively creating Visio Diagrams.

Developed skills in testing environments and utilized thoroughly.

Performed administrative duties on a daily basis.

Wrote and edited program specifications and all other forms of

documentation.

November 1997- October 1999 State of

Tennessee Nashville, TN

Information Systems Associate

Coded new and modified existing programs for DHS.

Learned skills to create and edit development JCL.

Created and edited COBOL programs with IMS, etc.

Learned Easytrieve in order to convert to COBOL programs.

Performed administrative duties on a daily basis.

Developed skills in testing environments.

Education

Graduate University of

Tennessee

Knoxville, TN

Earned Bachelor of Arts in Economics

References:

Jermaine Reaves, Manager - Perceptis 480-***-****

abjhk5@r.postjobfree.com

Shaye Lowe, Project Leader - State of Tennessee 615-***-****

abjhk5@r.postjobfree.com

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