Customer Service Data Entry

NICOLE SANTORA

* * * * * l o a n e Av e . # * ** L a k e w o o d, O H 4 4 1 0 7 ( 4 4 0 ) 2 1 2 - 6 3 4 3

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OBJECTIVE

Recent college graduate seeking to contribute leadership skills and a self-motivated attitude to a company with

opportunities for growth and advancement

EDUCATION

Bachelor of Arts in Business and Spanish, Muskingum College, New Concord, Ohio (2009)

• Economics Minor

• Graduated Magna Cum Laude, 3.6 GPA

o Greek Council: Treasurer; Chair of Risk Management Committee 2008 - 2009

o Theta Phi Alpha National Fraternity: Treasurer 2007 - 2008; Pledge Sister Educator 2007

o Phi Sigma Iota National Foreign Language Honorary: Inducted November 2006

o Spanish Club: Secretary 2006 – 2007

PROFESSIONAL EXPERIENCE

Heartland Payment Systems, North Olmsted, Ohio (July 2007 – present)

• Senior Payroll Specialist

o Promoted to Senior Processor to provide support to team members, assist in training new

employees, and supervise six other processors while team leader is absent

o Manage a base of approximately 260 small business clients as their single point of contact for

their payroll needs

o Provide customer service and support to inbound callers with payroll related issues and

troubleshoot any problems experienced by clients using our payroll software

o Work conjunctively with other departments to achieve common goals related to all aspects of

payroll

o Identify problems daily and find creative solutions in order to maximize client retention

United Consumer Financial Services, Westlake, Ohio (June 2007)

• Bilingual Data Entry/Instant Credit Specialist – Temporary Placement

o Contacted Spanish-speaking clients to review and confirm financial agreements

o Processed inbound instant credit calls

o Answered credit calls from salesmen to confirm credit eligibility of potential buyers

o Knowledge of financing terms and rates based on borrowers’ local residence

o Translated and inputted data from Spanish finance contracts

SKILLS & ABILITIES

• Fluent in Spanish

• Proficient in Microsoft Office software, including Excel, Power Point, Outlook and Access

• Excellent verbal and written communication skills

• Able to work efficiently and manage time wisely, even under deadline pressure

• Experience working within a team environment to achieve a common goal

Contact this candidate