Customer Service Manager

KIMBERLY R. GRISHAM

**** ******* **** **, ***********, IA 52336 *Tel: 319-***-**** *Mob: 319-

***-**** **********@*****.***

OBJECTIVE

The ability to go above and beyond customer's expectations.

WORK HISTORY

Contract Entry Specialist Cedar

Rapids, IA 52404

Yellowbook Feb 2010 to

Apr 2010

Responsible for keying contract received from the Sales Department as well

as the Telephone Sales Department. Required to meet quota including

contracts per hour as well as accuracy.

. Pulled contracts used for yellow page ads as well as business and

residential placement in phone book

. Maintained keying 9 contracts per hour

. Maintained an accuracy rate of 96.4%

Order Administrator Cedar

Rapids, IA 52498

Rockwell Collins

Jul 2007 to Dec 2008

Worked within the Customer Returned Goods Service Center. Assisted in

operations of the Ship Cell. Assured government units were shipped

correctly and efficiently.

. Ran reports to prepare paperwork for shipment of unit

. Extracted information from reports in SAP to process paperwork

. Released unit for billing

. Created delivery documents and packing lists for the shipping

department

. Matched paperwork that travels with unit to delivery documents and

packing

. Released the paperwork to the shipping department for shipment of unit

Customer Service Assistant Manager

Cedar Rapids, IA 52403

Advance America Cash Advance

Jul 2006 to Jun 2007

Advanced cash or check loans. Provided Personal Customer Service.

. Assembled reports for manager

. Managed safe and drawer balances

. Made deposits of cash and cashiers checks to bank

Seasonal Personal Shopper

Cedar Rapids, IA 52404

Nordstrom Direct

Nov 2005 to Jan 2006

Took calls in fast paced work environment with large call volume.

Processed catalog orders from customers and entered data into order entry

system.

. Provided customers with critical product information to ensure the

proper fit and customer satisfaction

. Followed through on customer commitments in a timely manner

. Went above and beyond to exceed customers' expectations

EDUCATION

Kirkwood Community College

Cedar Rapids, IA 52406

Pharmacy Technician Course

Aug 2009 to Dec 2009

CERTIFICATIONS & LICENSE'S

Certified to practice as a pharmacy technician

Coralville, IA 52241 by the Pharmacy Technician

Certification Board

June 2010

SOFTWARE/SYSTEM SKILLS

. Operation of IBM Systems

. Operation of Macintosh Systems

. Operation of AS400

. Operation of Windows XP Pro SP1 & Windows Vista

. Operation of Microsoft Applications

. Operation of Lotus Notes

References Available Upon Request

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