Customer Service Sales

MICHELLE BALLENGER

** ********* **** • Dora, Alabama 35062 • *************@***.*** • 205-***-****

P ROFESSION AL S UMMARY

I am a highly motivated individual that enjoys challenges and chances for self development and upward mobility.

My advanced skills in communication, legal services, and accounting make me a very qualified applicant for most

positions that require relationship building with various individuals in many different capacities. I enjoy working

with others and being given responsibilities that encourage self improvement through team atmospheres.

Core competencies:

• •

Office Management Administrative Experience

• •

Accounts Payable Human Resources

• •

Accounts Receivable Insurance application processing

• •

Credit and Collections Inside and Outside Sales Experience

• •

Customer Service Proficient in Microsoft Office, i.e. Outlook, Word, Excel, Access

• Legal document processing

P ROFESSION AL E XPERIENC E

Insurance Agent, Current

Trustway Insurance & Financial Services

Currently extending my knowledge and expertise in the insurance and financial services marketplace by

marketing a new office. This requires cold calling individuals that may be interested in life and health

services with property and casualty insurance. Preparation of quotes and applications for processing.

Achievements:

Meets sales quotas in both appointment setting and policies generated.

Cold call appointments set at a rate of 30%.

Exceptional customer service levels with the ability to present many options and services per

appointment.

Life and Health Insurance Agent, 4/2010-8/2010

Bankers Life & Casualty – Birmingham, Alabama

Had extensive sales training that required fast learning of sales techniques and services. Prepared for cold

calling by developing a calling plan that resulted appointments being set at a rate that required travel up to

three days a week. Also prepared quotes and applications for processing life and health policies.

Achievements:

Met sales quotas with a minimum of $1000 in sales generated per month.

Recognized as having the highest percentage of appointments set to calls – over 30%.

Exceptional customer service levels with the ability to present many options and services per

appointment.

Office Manager, 9/2004-10/2009

Cash Loans Company, Jasper, Alabama

Managed small loans office with two employees. Responsible for marketing for new business and

maintaining existing business. Managed all accounts with payables, receivables, credit, collections, and

payroll. Processed small loan applications for customers. Filed small claims proceedings against debtors

after all collection methods were exhausted.

Achievements:

Maintained a growing customer base.

Maintained a clean and welcoming front office.

Met quotas for collections consistently.

Insurance Agent/CSR, 3/2003-9/2004

Edwards Insurance Agency, Jasper, Alabama

Prepared insurance quotes for new and existing customers. Maintained customer relationships through our

front office. Collected and received payments daily. Balanced daily receipts and reported to manager.

Achievements:

Met goals for personal growth by gaining knowledge of the insurance industry.

Generated new policies for office.

Agency Relations Coordinator, 2002

United Way Community Food Bank, Birmingham, Alabama

Acted as a representative for the food bank to local agencies. Responsible for monitoring agencies’ needs

and quotas. Interviewed and inspect new agencies. Compiled monthly and yearly reports outlining

communities helped and individuals assisted by our agency.

Achievements:

Grew number of agencies

Worked as a representative for our agency throughout communities.

Met quotas that were required.

Legal Secretary/Receptionist, 1997-2000

Tucker and Wiersma Law Offices, Sumiton, Alabama

Prepared legal documents for State, Federal, County and City courts. Also prepared legal documents for

Probate and Bankruptcy Courts of Alabama. Practice included civil, criminal, family, bankruptcy, and probate

cases. Responsible for docketing court dates for two attorneys as well as scheduling appointments.

Responsible for all accounts receivable, payables, payroll, and tax preparation.

Achievements:

Maintained front office as instructed.

Maintained records impeccably for each attorney.

E DUCATION & T RAININ G

General Business Degree, 1987 – Bevill State Community College formerly Walker State Technical

College

High School Diploma, 1986 – Dora High School

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