Erica Smith **** Nile Place Apt H, Greensboro NC 336-***-****

PROFESSIONAL SUMMARY

A healthcare billing specialist who is experienced with billing responsibilities, administrative

duties, making appointments, scheduling, answering phone lines, Experienced in call

center environments, computer operations, filing, typing. Available and eager to begin

immediately.

skills

Customer Service, Call Center, Microsoft Office, Microsoft Word, Microsoft Excel,

Microsoft Outlook, Microsoft PowerPoint, Data Entry, Analytical, Operate Office Machines;

Faxing, Copying, 10 Key, Word Processor, Team Player, Trustworthy, Self Motivated,

Problem Solver, Pay Attention to Detail, Administrative Duties, Filing, Accounts,

Collections.

professional experience

Laboratory Corporation of America

Healthcare Billing Specialist

08/2010-Present

• Performs posting of patient information at the set production level.

• Work billing exceptions report in an electronic format by utilizing the system tools

for resolution or phone calls to the customer for needed billing information and

update accordingly.

• Identify trends and ways to help prevent billing exceptions and notify management.

Vanderbilt Mortgage Company

Accounts Representative

09/2008- 08/2010

• Responsible for responding to and resolving issues to ensure customer satisfaction

and retention

• Handled customer questions, complaints, and billing inquiries with the highest

degree of courtesy and professionalism to resolve customer issues with one call

resolution

• Educated customers on importance of paying in a timely manner, on loan type,

insurance and tax obligations, and payment options

• Responded and resolved customer delinquency

Lucky 32

Wait Staff Specialist/Bartender

05/2006-01/2009

• Used customer service, public relations & problem solving skills, to provide

maximum customer service and satisfaction to customers in a restaurant setting

• Checked patrons identification to ensure that they met minimum age requirements

for consumption of alcoholic beverages

• Collected payments from customers

• Presented menus to patrons and answered questions about menu items, made

recommendations upon request

Smokey Bones

Wait Staff

04/2005-09/2005

• Performed guest services by taking orders, serving food and beverages to the

customers promptly and following the standards set by the restaurant

• Explained menu items and terms and provided suggestions to customers when

asked. Handled cash, pre-bus and bussed tables, inputted orders accurately into

computers and assisted with side-work of rolling silverware, filling salt and pepper

shakers and performed light restaurant cleaning

Sheraton Four Seasons

Hostess

01/2004-11/2004

• Greeted guests, escorted them to tables or outlet waiting area, provided menus

and communicated guest arrival to server

• Operated the outlet table scheduling system

• Demonstrated excellent communication skills including telephone etiquette

• Communicated special guests needs to appropriate leaders

TGI Fridays

Wait Staff

08/2003-01/2004

• Maintained communication with management, kitchen staff, and guests to ensure

that dining details were handled properly and customers' concerns were addressed

• Performed guest services by taking orders, serving food and beverages to the

customers promptly and following the standards set by the restaurant

• Practiced safe food and beverage handling and clean up at all times.

NC A&T State University

Dormitory Office Assistant

01/2002-05/2002

• Communicated with residents of the dormitory regarding living conditions,

maintenance concerns, and other issues as they arose

• Established a good working relationship with the custodian(s) in the building

• Assisted with check-in and check-out of residents during the academic semester

• Proper use of common areas throughout the building, including resolving usage

disputes, and scheduling and monitoring of activities held therein

Safe Haven Domestic Violence Shelter

Office Assistant

05/1999-08/1999

• Answered telephones, transferred calls to appropriate persons, took messages or

directed messages to voice mail

• Received and sent administration faxes

• Created, copied and folded brochures

• Sorted and distributed mail to appropriate staff members and residents

education

Pender High School

Diploma

NC A&T State University

Greensboro NC

Some College Coursework Completed

70 Semester Hours

Major: Business Management

Contact this candidate