Customer Service Manager
Resume:
Ray Neil Sims
Pauline, SC *****
abjhhg@r.postjobfree.com
QUALIFICATIONS
** **** ******* ** ********** and providing cost savings,
* ***** ** *********** ********l.
12 years inside sales
7 years on site customer service.
Experience in hiring and firing process.
Microsoft office trained.
Outstanding vendor relationships and contract Negotiation.
Provided outstanding problem solving in tool crib and plant floor.
Assisted management on all duties of increasing production and
cost savings and cost saving ideas,
Assisted in all capital project spends.
Traveled between 5 sites to provide training and assist with cost
saving purchases. Also customer relations at each site. Provided
input on purchases on budget meetings with customer.
WORK EXPERIENCE
2010 - Current
Disneystore.com
Customer Service
Jonesville, S.C.
Assisting guest in placing orders, billing
issues, complaints and answering questions.
AS-400 computer system, entering data from guest.
Avaya phone system
2009 - 2010
Site Manager
Turtle and Hughes
Linden, NJ
Managing staff, required purchases to replace inventory, cost
savings, employee schedules, contract Negotiation, vendor
relationships. Providing customer with new technology and cost
saving ideas. Assisting in capital project. Six Sigma and 5s
training to employees
Provided customer with average of 19% monthly cost savings per
year for over 7 years. Brought in new vendors to assist with
being able to provide customer with more machine up time.
Recorded and investigated stock outs to Managers. Assisted
managers with typical MRO issues involving tool crib. Produced
spend reports to customers and provided different solutions on
reducing crib spend
1998 - 2009
Regional Manager
Turtle and Hughes
Linden, NJ
Supervising staff of 15+ at several Southeast locations.
Training new hires on procedures of company. Training on
purchasing responsibilities. Interviewing and terminations.
Managing budgets of each site. Employee schedules. Customer
service to all contracted customers. Organizing tool cribs for
better product placement and optimal tooling placement.
Implementation of all new tool crib sites. Vendor Negotiations
and relationships. Training on how to achieve cost savings to
customers per contracts. Provided outstanding cost savings to
customer. Handled any complaints from customer. Managed tool
cribs from every aspect
Implemented 4 tool crib in 2 years with a cost saving success
at each one, also provided training to each site
EDUCATION
1991 Georgia Police Academy Augusta, Ga
Police Officer
1984 Georgia Fire Academy Forsyth, Ga
Fire fighter, Hz/mat, arson investigation
1981 - 1982 Augusta state Augusta, Ga
1980 Thomas Dale High School Chester, Va
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