Customer Service Medical
Resume:
Rosetta Koonce
Tallahassee FL 32308
Phone: 850-***-****
abjhfr@r.postjobfree.com
Objective
Seeking employment in Administration, Customer Service, or Health Care Profession whereby I can utilize my abilities and
skill.
Experience
Registrar: November 2, 2009 Present
Capital Regional Medical Center/HCA, Tallahassee, Fl
Checking in patient at the front desk.
Welcome patient and family members in a professional manner.
Interview patients for all pertinent account information and verify insurance coverage.
Bed side registration performed utilizing computer carts on wheels.
Verify all insurance and obtain pre certification/authorization.
Calculate and collect patient liable amounts.
Verify and input CPT Codes and ICD 9 Codes.
Ensure that all necessary signatures are obtained for treatments.
Customer orientation/Communication/Interpersonal skills.
Answer multiple telephone lines, multi task accurately documenting messages.
Work with physician offices and ancillary departments/Check for physician orders
and attaches them to the patient medical record for appropriate tests.
Unemployed: September 4, 2009 – November 1, 2009
Medical Billing: May 2009 September 3, 2009
A/R Medical Claims Recovery, LLC. Tallahassee Fl
Eligibility Verification/Obtain Authorization
Eligibility Status Monitoring/Scanning Documents/Indexing.
Propensity to Pay
Posting Payment
Communicates with customers, employees, patients and providers.
Answering multiple telephone lines, consistently multi task and accurately document messages.
Excellent skills in data entry accuracy and attention to detail.
Unemployed: March 25, 2009 April 2009
Clinical Support Specialist: February 2007 March 2009
Big Bend Hospice, Tallahassee, Fl
Receiving and processing all client referrals.
Making arrangements for patient admissions to hospitals, patient tests and procedures.
Scheduling staff assignments for/to provide patient personal services, Filing Medical Record.
Data entry and management of database information such as staff time and attendance for patient
services and personal visits. Verified and calculate contract invoices and budget allocations from various
contractors, providing various types of equipment for patient services. Assist with completion of required
study forms, provide reports and give scheduling support to research staff.
Maintain complete patient confidentiality. Flexibility in assisting with additional duties as needed.
Possess working knowledge of medical terminology and processes to be able to communicate with study
participants.
Conducts screening of potential clients, determine level of care, service required, equipment needs.
Checking in patients and properly documenting registration.
Performs data entry of material from source documents to a computer database.
Insurance verification and verification of patient demographics.
Answering multiple telephones and accurately documenting messages.
Filing Patient and Administrative files.
Communicates with customers, employees, patients and providers.
Coding patient diagnoses and procedures; CPT, ICD 9 codes.
Copy and faxing duties.
Excellent data entry accuracy and attention to detail.
Certified Nursing Assistant: February 2007 March 2009
Big Bend Hospice, Tallahassee, FL
Provide personal care and behavioral assistance.
Performs duties, assigned, in an accurate and timely manner.
Encourage patient to be independent and resume activities of daily living.
Takes oral or axillary temperatures.
Assist patient to take oral medication.
Participates in Patient Care Conferences and participates in various learning modes and in service training.
Accurately record and document information on forms and charts.
Offers simple emotional and psychological support to the patient/family.
Input health information into network database.
Maintaining patient records.
Education
Southeastern School of Health Sciences, Tallahassee, FL Jan. 2008 June 26, 2008
Chipola Jr. College, Marianna, FL Feb. 1999 – Jan. 2000
Chipola Jr. College, Marianna, FL Jan. 1992 June 1992
Blountstown High School, Blountstown, FL Diploma
State of Florida Health and Rehabilitative Services, Early Childhood/Young Children Training/Appropriate
Development and Rehabilitative Services, #47207, August 23, 1994
State of Florida Liberty County University of Florida IFAS Extension, Color Me Healthy (Preschoolers moving
and eating healthy training), .3 CEU’s, April 11, 2005.
Certifications
First Aide and CPR Certification; Capital Regional Medical Center, BLS Healthcare Provider Certification, 2.5
Contact Hours, July 17, 2009, Exp. July 2011; Chipola Jr. College, 4 Hour HIV Prevention Certification; State
of Florida Certified Nursing Assistant, CNA #74049, Exp. 12/31/10; National Health Career Association
Certified Billing and Coding Specialist #2555 7241 (CBCS), Exp. 08/10, National Health Career Association
Certified Medical Administrative Assistant #2588 7241 (CMAA), Exp. 08/10; SE School of Health Sciences
Administrative Medical Specialist, June 26, 2008; Chipola Jr, College HIV AIDS Education, 4 Contact Hours,
May 29, 1999; Chipola Jr, College, Patient Care Assistant Program, May 29, 1999; Chipola College, Home
Health Aide, 50 hours, May 29, 1999 . HCA Orange Park, Fl, Patient Access Training, 120 Hours, November
20, 2000; HIPAA; PHI.
Technical Skill
Microsoft Word, Word Perfect, Microsoft Works, Multi Line phone system, Data Entry, Bookkeeping, Medical
Terminology,Cerner, Medisoft, and Emdeon software.
Awards
Hospital Corporation of America Certificate of Appreciation – Essential Member of the PAS
Department, April 8, 2010
References Upon request
Contact this candidate