Real Estate Service
Resume:
Robert B. Bentley
Mt. Horeb, WI 53572
************@*******.***
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Employment
Real Estate Sales
Bentley Realty Group, Verona, WI
January 2004 - Present
Stark Company Realtors, Madison, WI
October 1995 - January 2004
Broker / Owner of Bentley Realty Group, LLC with
responsibilities that included operating and
running the entire business. Managing the business
entailed marketing property for sale,
keeping abreast of current real estate market trends and
laws concerning real estate practices,
contract negotiations, assistance with choosing a lender,
coordination of property inspection, and
the completion of the sale or purchase of property
including follow-up. I also maintained my
own websites, blogs, and print marketing materials.
Continuing education coursework included Broker Licensing,
Accredited Buyer Representative
Designation (ABR), and Real Estate Webographer
Certification to name a few.
Service Manager October 2000
- January 2004
Zimbrick Buick/Hyundai, Madison, WI
During the first two years, I was responsible for managing a four-man
service team of
Technicians providing service to our Buick customer base. Then I was
promoted to Service
Manager of the Hyundai dealership, with responsibility for the entire
operation of the Service
Department including managing up to 15 employees. Also responsible
for providing customers
with accurate, prompt and outstanding service to their vehicles.
This included resolving
customer concerns or complaints when necessary. I communicated with
external
vendors as well as Hyundai representatives to service customer needs.
My accountabilities also
included completing employee evaluations and handling disciplinary
issues as needed,
reporting statistical information to upper management, and keeping
abreast of current related
business trends through continuing educational coursework.
Service Advisor
November 1998 - October 2000
Russ Darrow Group, Madison, WI
Service Manager
January 1990 - August 1995
Tom McGann, Inc., Madison, WI
Robert B. Bentley
Resume
Page 2
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Education
Real Estate School - Sales Agent
September 1995
Greater Madison Board of Realtors, Madison, WI
Continuing Real Estate Education Courses
October 1995 - Present
ABR Designation
August 2005
Real Estate Broker's License
December 2006
Real Estate Webography Certification
December 2008
Service Advisor Certification
April 2003
Automotive Service Institute, Madison, WI
Associate Degree - Auto Mechanics
June 1981
Madison Area Technical College, Madison, WI
Additional Training:
June 1981 - 2004
Mazda Customer Relations
Volkswagen Customer Relations
Mazda Service Management
Chrysler Customer Relations
Warranty Administration
Buick Customer Service Satisfaction
Hyundai Service Administration
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Skills Proficient in the following:
- Keyboarding - Microsoft Office 2007
- Photo & Video Software - Basic Office Machines
- Internet - Real Estate Software (MLS,
Top Producer)
From 1980 to 2004, maintained knowledge of all vehicle
lines serviced, including
repair costs and warranty updates for: Volkswagen, Mazda,
Mitsubishi, Porsche, Audi,
BMW, Chrysler, Nissan, Buick and Hyundai.
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References
Available upon request.
Contact this candidate