Customer Service Representative
Resume:
Jacob Steven Jones
Pascagoula, MS 39567
*****.*****.***@*****.***
EDUCATION
Business Information Systems Mississippi State University, Starkville, MS.
May 2010.
General Business Mississippi Gulf Coast Community College, Gautier, MS.
July 2007.
Degree Bachelor of Business Administration, (BIS) Mississippi State,
May 2010.
Diploma Pascagoula High School, Pascagoula, MS. May 2006.
EXPERIENCE
MSU Programmer Project
Mississippi State University
Spring 2010
Designed a program to alert recruiters when to give campus tours
Programmed in SQL
Created forms for data
Stored data in a databank
Implemented an email system to alert contacts of tour date and time
Customer Service Representative
Lowes, Starkville, MS.
August 2007 - April 2008.
Make Returns via cash/credit or debit cards
Assist customers quickly and effectively
Check out customers
Answer telephones
Data Entry/Warehouse COOP
First Chemical Corporation a Dupont Company, Pascagoula, MS.
August 2005 - April 2007.
Input data into spreadsheets and create files.
**Complete restoration of files destroyed by Hurricane Katrina
Receive materials and update inventory.
Work with SAP software and create receipts to send to accounting for
payment.
Customer Service Representative/Teller
Jerry Lee's Grocery and Market, Pascagoula, MS.
February 2004 - August 2007
Answer telephone and communicate with customers effectively.
Cash payroll checks.
Update cashier logs.
Oversee productivity of floor cashiers.
Verify safe at the end of the day.
Run end of the day reports.
COMPUTER SKILLS
Microsoft Word, Excel, Access, Power Point, Desktop Publishing,
Dreamweaver, Adobe Photoshop, Visual Basic, COBOL, Advanced Languages, SAP,
C++, Networking Setup (LAN), Server Support
ACTIVITIES/HONORS
Sigma Alpha Lambda (Leadership & Honors Society)
Member/Scholarship Recipient of Phi Theta Kappa
Vice President's List
2009 Orientation Leader for Mississippi State University
Campus Activities Board Executive Officer
Member of FBLA
Beta Club
National Honors Society
Business Computer Technology Most Outstanding Student
COOP Most Outstanding Student
Most Outstanding Student Overall Vocational Students
REFERENCES
Lindsey Storey MSU (Co-Worker) 228-***-****
****@*******.***
Deidre Edwards MSU (Co-Worker) 601-***-****
********@********.*******.***
Jamie Cowart First Chemical (Co-Worker) 228-***-****
*******@*****.***
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