Customer Service Representative

PROFILE

To Obtain a position within your organization. To enhance the productivity

of your Customer Service Department. Most important to perform all assigned

duties with perseverance and endurance. Engaging in team efforts and

raising the performance, and mortality level of fellow employees. Getting

the job done efficiently and effectively.

EXPERIENCE

PRESIDENT/CEO, OF EUPREPEIA SALON & BOUTIQUE, SNELLVILLE, GA

09/2009-07/2010

Owned and operated a Salon / Boutique. Serving the customers needs on a

daily basis. Wether it be fashion or appearance. Shipping and receiving,

faxing, and ordering goods by way of phone or internet in quantities of 25

or more pieces. Handled payroll for two employees.

PRESIDENT/CEO, OF M&D HOME & INDUSTRIAL IMPROVEMENTS INC., SNELLVILLE, GA

07/2002-08/2009

Owned and operated a General Construction/Remodeling Company. In charge of

payroll for about 10-12 employees. Negotiated contracts both residential

and commercial for the company. Bought machinery, equipment and materials

to get the job done. Worked in the field / job site dealing with clients on

a one on one basis making sure their concerns were addressed promptly.

CONTINENTAL AIRLINES (EXPRESS JET),WESTCHESTER AIRPORT, WHITEPLAINS, NEW

YORK

Job: Customer Service Representative

04/2001-07/2002

ASA-Airport Sales Agent/CSR-Customer Service Representative/GSC-Ground

Security Coordinator. I was responsible for Baggage Service. I was trained

in the airport Operations Department which was responsible for assigning

landing gates for the airplanes, transmitting tele data to the cockpit for

the pilots, and weight and balance of the aircraft for the safety of the

passengers. After September 11, I was trained in an extensive security

prevention program by the airline on how to detect and deter terrorism.

SAMARATAN HOUSE, CLIENT CARE WORKER, WHITEPLAINS NY

02/2001-03/2001

Administered medicine to clients. Maintained a safe environment for both

staff and clients. Minor Administrative duties performed on a daily basis,

ex: intakes on new clients. Corresponded with the Department of Social

Welfare.

WESTHAB INC., CLIENT CARE MONITOR, WHITEPLAINS, NY

12/1998-01/1999

Security Guard. Worked with displaced families at various locations owned

and operated by the Department of family Services. Kept written log of all

activities. Responsible for safety of all residents and employees.

Maintained a flexable schedule.

CROTHALL HEALTH CARE INC., WESTCHESTER MEDICAL CENTER, WHITEPLAINS, NEW

YORK

01/1998-06/1998

Housekeeper/Hospitality Person. Cleaned approximately 18 rooms every shift,

cleaned the nursing stations, and the family waiting area and patient

lobby. Responsible for sterilizing the empty beds and medical equiptments

located in the patients room. Restocking supplies as for patient and staff

use, ex: toothpaste, toothbrush, lotion, toiletries, and so on. Named

Employee of the Month.

EDUCATION

Pace University, Whiteplains, New York

School of Computer Science and Information Systems, Certificate in Personal

Computer Applications for the Office Professional.

Completion: August 2000

Walton High School, Bronx, New York

Business Academy

GED

Completion: March 1988

SKILLS SUMMARY

Customer Service, Multi - tasking, problem solving, listening, observing,

and being very productive at what ever I put my mind and hands to do.

Carla Darby

882 Grassmeade Way,

Snellville, GA 30078

Tel: 770-***-**** E-mail: abjhcb@r.postjobfree.com

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