Sales Manager
Resume:
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Karen Elizabeth FOWLER
**** **** **** *****, ** ~ Huntsville, AL 35810
Work: 256-***-**** Cell: 256-***-**** Fax: 256-***-****
(Work) *****.*.******@****.*** (Home) *****.*.******@*****.***
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EDUCATION:
University of Alabama Huntsville, AL
Bachelor of Science in Business Administration (Business with Marketing
Emphasis)
Graduate, 1985
Accredited University recognized by the Department of Education
EMPLOYMENT HISTORY:
June 2006 to Present
Secretary II (Technical Coordinator; Executive Administrative Assistant)
Deltha Critique for NASA
NASA, Marshall Space Flight Center (Huntsvile, AL)
25 years experience in office administration, office management, sales,
marketing and business liaison. Expert office manager and professional
administrator. Discretion and judgment used for daily procedures,
meetings, updates and information distribution to the division and
management. Over four year's extensive working knowledge and work
experience with government policy, procedures, and practices. Expert at
managing and running a division, with three branch offices (125 people
internally). Thrive at working in a fast paced government and multi-
customer, multi-stakeholder environment. Expert with MS Office Suite
2007; Qualified Typist and Word Processor tested at 55 wpm. See no
obstacle to obtain Security Clearance once hired.
Expedite and coordinate building and office services; maintenance,
repair, supplies and mail. Compose, edit, and distribute correspondence
for division chief and branch chiefs.Run division office environment and
operations: internal reporting system, forms, facilities, work orders.
Independently make recommendations, provide and implement solutions.
Conduct research, compile and prepare computerized reports. Plan,
coordinate, and schedule, meetings and conferences; preparing necessary
documentation to support the event. Invited to observe and participate in
mid- to high-level internal meetings. Arrange and coordinate travel
orders and schedules; reconcile travel vouchers and travel expense
reports. Order and maintain supplies; reconcile supply budget and
checkbook. Create and distribute division announcements, correspondence,
emails and event flyers. Research and review documentation, policy and
procedures; briefing management and presenting to the organization.
Perform all administrative responsibilities, including internal software
applications, databases, statistical reports, and presentations. Set,
determine and achieve departmental goals, practices and procedures.
Provide assistance for visitors and guests: registration, visitor center,
security check and on-site assistance. Assist in preparing technical
documentation and presentations for engineering approval and review
processing. Ability to work in a team environment and to multitask
independently in a fast-paced environment. Possess strong verbal and
written communications skills. Flexible with work duties. Forward
thinking, unique and creative. Work well in fast paced environment
taking on projects, duties and tasks on the fly and as needed by
management. Prepare travel orders, accommodations, itineraries and travel
arrangements. Reconcile travel expenses and submit travel vouchers.
Plan and execute the divisions meetings and special events including:
room accommodations, invitations (calendar appointments or
announcements), presentation materials and supplies, documents for
presentations (Power Point, Excel, Word, etc.), handout material, meeting
and room location and overall event (or meeting) coordination and
implementation. Created and maintain management escalation lists and
point of contact for the division and branches at all times. Manage four
direct conference room calendars, ten (10) management calendars and
coordinate coverage of ten additional calendars for the organization.
Follow government standards and policy for maintaining divisions travel
files, receipts, documentation and essential items per OPM guidelines and
practices. Follow OPM guidelines for correspondence management, document
creation and distribution, policy and procedure.
Expert with Microsoft Office to include Power Point, Word, Excel, and
Outlook. Familiar with Access, Project and other database programs.
Quick learner, self-taught on internal software applications for NASA,
and internal to MSFC such as Center-wide Actions, Travel, Supply, SATERN
Training Services and System, Equipment Identification, Work Order,
Conference System, Visitor Registration and a number of other internal
software applications.
December 2005 through June 2006
American Express Call Center Agent (Part Time)
West Communications (Call Center Corporation)
Huntsville, AL
Worked in Call Center while looking for a government or contracting job
in Huntsville, AL. Part-time work while job searching.
April 2005 to October 2005
Executive Secretary
Calhoun Foundation
Calhoun Community College (State Employed)
Decatur, AL
Executive Assistant to the Director of the nonprofit education Foundation
for Calhoun Community College. Supported Director, Accountant and the
Scholarship Manager with all secretarial, administrative and clerical
duties for the scholarship group and the foundation. Answered student
questions, created scholarship award letters, award packages and
acceptance packages. Processed and documented acceptance letters.
Planned the annual Scholarship Award Reception and the quarterly Board of
Directors meetings. Researched, Reviewed and decided on the database
program tracking the entire foundation's activities. Follow up and
tracking invitation work sent to the scholarship applicants, Board of
Directors, Executive Board and all mailings. Worked daily with database
input and management. Implemented new documentation in preparation for
new fund raising campaign. Created packaging and correspondence for
annual mailing to over 800+ for annual report, fund raising letters and
foundation appeal correspondence.
January 2005 to April 2005
Office Assistant (Part Time)
Huntsville Rehabilitation
Career Center & Rehabilitation Organization
Huntsville, AL
While looking for full time position in Huntsville, AL worked part time
with HR Managers to update their Payroll system, prepare Power Point
Presentations and lead new Payroll Scanning Project.
October 1998 to October 2004
Consultant Liaison Manager (Marketing)
NextiraOne, aka Williams Communications
Telecommunications Vendor (NORTEL/NEC/Cisco)
Seattle (Bothell), WA
Updated Consultants on telecommunications and computer/telephony
integration, participated in training seminars, sales seminars, marketing
campaigns and general updates to over 800 independent consultants of our
products and integration, technology updates. Increase sales profits by
20% over three year period. Telecommunications Enterprise Solutions
Provider. Consultant Program consisted of 3 managers and over 900+
telecommunication consultants. Established business relationship with
clients to market company and increase sales opportunities. Continuous
contact, updates, marketing material and interest in clients business and
applications. Worked at national and regional conferences and interacted
with the consultants, sales and operations offices, executives within
each organization and within our company. Direct link to the president
and executive staff of our company and related vendors. Sales
opportunities secured before bids went public - won numerous accounts
without going out to bid. Consultant program estimated sales wins due to
our program and consultant involvement of over $25 million per year.
Streamlined correspondence methods and delivery time for consultant
program through utilization of "E-mail blasts" for clients to be updated
on current events, marketing information and changes at a moments notice.
Developed/created/initiated marketing material for internal sales and
external consultant clients. Identified the top ideas that would be
helpful to each group and published numerous electronic presentations on
the consultant web site. Instrumental in beta-testing consultant web site
and communicating the web sites content and roll out to the 900+
consultants in our program. Key player in the creation and implementation
of the consultant programs database, correspondence and reporting system.
Used all skills and knowledge in this position: administration,
secretarial, sales, client-base relationship building, engineering,
applications development, financial, negotiating, public speaking, people
skills, escalation and problem solving, bundled with personality and many
other inter-personal skills.
This position involved extensive travel - to visit with the consultants
in each city, to meet with their clients and to visit the Operations and
Sales Divisions of our company in each district, region and nationally on
a regular basis. Constant communications and face-to-face meetings
required. Discretion, diplomacy and complete knowledge of how each
business and consultant worked together a must. Overall knowledge of the
business plans, operations, sales and marketing divisions required.
Budgeting and financial knowledge a must.
June 1994 to October 1998
Major Account Manager (Sales/Commission)
NextiraOne, aka Williams Communications
Telecommunications Vendor (NORTEL/NEC/Cisco)
Seattle (Bothell), WA
Atlanta (Kennesaw), GA
Established business relationships with clients in order to market
company and increase sales opportunities. Directly responsible for top
regional and local accounts and retired over $1.5 million in quota
retention per year. Top Account Manager in Seattle branch. Partnered with
key sales associates creating a coherent team presence Result: pairing
engineering skills and customer based selling resulting in client
confidence and increased sales volume. Developed new applications for
clients systems and businesses. Worked with state-of-the-art systems and
clients to match applications with business cases. Result: Sold and
installed many of the first computer/telephony applications, wireless
communications systems and video conferencing applications in the
country. Implemented top wireless application at largest Pacific
Northwest hospital pairing business applications together with the
wireless phone system to match the hospitals business application;
complete satisfaction of the patient services area, doctor's applications
and a sale of over $690,000 with this new one-of-a-kind wireless
application. Answered and responded to Request for Proposals, created
White Paper documentation; regularly corresponded with legal, executive
management, operations and technicians. Prepared quotes,
June 1992 to June 1994
Manager of Applications Development (Engineering/Commission)
NextiraOne, aka Williams Communications
Telecommunications Vendor (NORTEL/NEC/Cisco)
Atlanta (Kennesaw), GA
Worked with 8 national account managers as engineer for the phone systems
and applications that they sold to their elite national account clients.
Responsible for engineering systems, creating cost modules, system design
and applications up selling, geared toward the clients core capabilities.
Engineered over $25 million in systems and applications for the national
account group resulting in increased applications selling and overall
revenues and sales volume allowing the national account managers to
retire $10 million a year in quota retention. Answered all Response for
Proposals for the team. Created White Paper documentation and technical
briefings for the national account clients and stake holders. First
person in this position nationally to be promoted from Marketing
Assistant and first female to ever hold this position in the company.
June 1990 to June 1992
Marketing Assistant (District Sales Executive Assistant)
NextiraOne, aka Williams Communications
Telecommunications Vendor (NORTEL/NEC/Cisco)
Atlanta (Kennesaw), GA
Marketing Assistant; District Sales Executive Assistant. Coordinator
for Sales Division.Typing, word processing, phones, contract preparation,
response to proposals, white paper preparation, commission reports,
financial reports, correspondence, marketing material, sales forecasting,
warehouse and operations coordination. Coordinate between sales,
marketing, district managers and operations division.
SOFTWARE PROGRAMS:
. Microsoft Office Suite: Word, Excel, Power Point, Outlook, Explorer
. Numerous Intranet, Internet & Internal programs, software packages
(self - taught) used by NASA and other government facilities.
. FedTraveler.com - Government Travel Program used by NASA, by NASA and
other agencies to complete training, travel, expense reports,
budgeting, on line training, database updates
. Microsoft SharePoint, Access, Visio, Project, Adobe Acrobat,
. Researched on my own and am aware of eTask, eScheduler, and eSTARS
software systems used by military and government establishments and
organizations.
. Word Processing (Typist) of 55 WPM tested.
. Expert and Highly Experienced with all MS Office Suite 2007 Programs;
tested at 90% or greater
RECENT AWARDS:
Excellence Award for Exceptional Performance, November 2008
Excellence Award for Exceptional Support, April 2009
Excellence Award for Customer Service, May 2010
REFERENCES:
Dennis Lovin, Organization Development Specialist
Will Technology-ASRI for NASA, MSFC
Elizabeth Epps, Owner/President
Powder Coating Online, Madison AL
Shaun Phillips, Lead Software Engineer
NASA, Marshall Space Flight Center
Richard Feehan, Software Test Engineer
CAS, Inc., a division of Wyle
ITT - *******.******@***.***
Tracey Reed, Software Engineer
NASA, Marshall Space Flight Center
Cathy Walsh, Senior Software Engineer
Miltec Technologies
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