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Karen Elizabeth FOWLER

**** **** **** *****, ** ~ Huntsville, AL 35810

Work: 256-***-**** Cell: 256-***-**** Fax: 256-***-****

(Work) abjhb4@r.postjobfree.com (Home) abjhb4@r.postjobfree.com

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EDUCATION:

University of Alabama Huntsville, AL

Bachelor of Science in Business Administration (Business with Marketing

Emphasis)

Graduate, 1985

Accredited University recognized by the Department of Education

EMPLOYMENT HISTORY:

June 2006 to Present

Secretary II (Technical Coordinator; Executive Administrative Assistant)

Deltha Critique for NASA

NASA, Marshall Space Flight Center (Huntsvile, AL)

25 years experience in office administration, office management, sales,

marketing and business liaison. Expert office manager and professional

administrator. Discretion and judgment used for daily procedures,

meetings, updates and information distribution to the division and

management. Over four year's extensive working knowledge and work

experience with government policy, procedures, and practices. Expert at

managing and running a division, with three branch offices (125 people

internally). Thrive at working in a fast paced government and multi-

customer, multi-stakeholder environment. Expert with MS Office Suite

2007; Qualified Typist and Word Processor tested at 55 wpm. See no

obstacle to obtain Security Clearance once hired.

Expedite and coordinate building and office services; maintenance,

repair, supplies and mail. Compose, edit, and distribute correspondence

for division chief and branch chiefs.Run division office environment and

operations: internal reporting system, forms, facilities, work orders.

Independently make recommendations, provide and implement solutions.

Conduct research, compile and prepare computerized reports. Plan,

coordinate, and schedule, meetings and conferences; preparing necessary

documentation to support the event. Invited to observe and participate in

mid- to high-level internal meetings. Arrange and coordinate travel

orders and schedules; reconcile travel vouchers and travel expense

reports. Order and maintain supplies; reconcile supply budget and

checkbook. Create and distribute division announcements, correspondence,

emails and event flyers. Research and review documentation, policy and

procedures; briefing management and presenting to the organization.

Perform all administrative responsibilities, including internal software

applications, databases, statistical reports, and presentations. Set,

determine and achieve departmental goals, practices and procedures.

Provide assistance for visitors and guests: registration, visitor center,

security check and on-site assistance. Assist in preparing technical

documentation and presentations for engineering approval and review

processing. Ability to work in a team environment and to multitask

independently in a fast-paced environment. Possess strong verbal and

written communications skills. Flexible with work duties. Forward

thinking, unique and creative. Work well in fast paced environment

taking on projects, duties and tasks on the fly and as needed by

management. Prepare travel orders, accommodations, itineraries and travel

arrangements. Reconcile travel expenses and submit travel vouchers.

Plan and execute the divisions meetings and special events including:

room accommodations, invitations (calendar appointments or

announcements), presentation materials and supplies, documents for

presentations (Power Point, Excel, Word, etc.), handout material, meeting

and room location and overall event (or meeting) coordination and

implementation. Created and maintain management escalation lists and

point of contact for the division and branches at all times. Manage four

direct conference room calendars, ten (10) management calendars and

coordinate coverage of ten additional calendars for the organization.

Follow government standards and policy for maintaining divisions travel

files, receipts, documentation and essential items per OPM guidelines and

practices. Follow OPM guidelines for correspondence management, document

creation and distribution, policy and procedure.

Expert with Microsoft Office to include Power Point, Word, Excel, and

Outlook. Familiar with Access, Project and other database programs.

Quick learner, self-taught on internal software applications for NASA,

and internal to MSFC such as Center-wide Actions, Travel, Supply, SATERN

Training Services and System, Equipment Identification, Work Order,

Conference System, Visitor Registration and a number of other internal

software applications.

December 2005 through June 2006

American Express Call Center Agent (Part Time)

West Communications (Call Center Corporation)

Huntsville, AL

Worked in Call Center while looking for a government or contracting job

in Huntsville, AL. Part-time work while job searching.

April 2005 to October 2005

Executive Secretary

Calhoun Foundation

Calhoun Community College (State Employed)

Decatur, AL

Executive Assistant to the Director of the nonprofit education Foundation

for Calhoun Community College. Supported Director, Accountant and the

Scholarship Manager with all secretarial, administrative and clerical

duties for the scholarship group and the foundation. Answered student

questions, created scholarship award letters, award packages and

acceptance packages. Processed and documented acceptance letters.

Planned the annual Scholarship Award Reception and the quarterly Board of

Directors meetings. Researched, Reviewed and decided on the database

program tracking the entire foundation's activities. Follow up and

tracking invitation work sent to the scholarship applicants, Board of

Directors, Executive Board and all mailings. Worked daily with database

input and management. Implemented new documentation in preparation for

new fund raising campaign. Created packaging and correspondence for

annual mailing to over 800+ for annual report, fund raising letters and

foundation appeal correspondence.

January 2005 to April 2005

Office Assistant (Part Time)

Huntsville Rehabilitation

Career Center & Rehabilitation Organization

Huntsville, AL

While looking for full time position in Huntsville, AL worked part time

with HR Managers to update their Payroll system, prepare Power Point

Presentations and lead new Payroll Scanning Project.

October 1998 to October 2004

Consultant Liaison Manager (Marketing)

NextiraOne, aka Williams Communications

Telecommunications Vendor (NORTEL/NEC/Cisco)

Seattle (Bothell), WA

Updated Consultants on telecommunications and computer/telephony

integration, participated in training seminars, sales seminars, marketing

campaigns and general updates to over 800 independent consultants of our

products and integration, technology updates. Increase sales profits by

20% over three year period. Telecommunications Enterprise Solutions

Provider. Consultant Program consisted of 3 managers and over 900+

telecommunication consultants. Established business relationship with

clients to market company and increase sales opportunities. Continuous

contact, updates, marketing material and interest in clients business and

applications. Worked at national and regional conferences and interacted

with the consultants, sales and operations offices, executives within

each organization and within our company. Direct link to the president

and executive staff of our company and related vendors. Sales

opportunities secured before bids went public - won numerous accounts

without going out to bid. Consultant program estimated sales wins due to

our program and consultant involvement of over $25 million per year.

Streamlined correspondence methods and delivery time for consultant

program through utilization of "E-mail blasts" for clients to be updated

on current events, marketing information and changes at a moments notice.

Developed/created/initiated marketing material for internal sales and

external consultant clients. Identified the top ideas that would be

helpful to each group and published numerous electronic presentations on

the consultant web site. Instrumental in beta-testing consultant web site

and communicating the web sites content and roll out to the 900+

consultants in our program. Key player in the creation and implementation

of the consultant programs database, correspondence and reporting system.

Used all skills and knowledge in this position: administration,

secretarial, sales, client-base relationship building, engineering,

applications development, financial, negotiating, public speaking, people

skills, escalation and problem solving, bundled with personality and many

other inter-personal skills.

This position involved extensive travel - to visit with the consultants

in each city, to meet with their clients and to visit the Operations and

Sales Divisions of our company in each district, region and nationally on

a regular basis. Constant communications and face-to-face meetings

required. Discretion, diplomacy and complete knowledge of how each

business and consultant worked together a must. Overall knowledge of the

business plans, operations, sales and marketing divisions required.

Budgeting and financial knowledge a must.

June 1994 to October 1998

Major Account Manager (Sales/Commission)

NextiraOne, aka Williams Communications

Telecommunications Vendor (NORTEL/NEC/Cisco)

Seattle (Bothell), WA

Atlanta (Kennesaw), GA

Established business relationships with clients in order to market

company and increase sales opportunities. Directly responsible for top

regional and local accounts and retired over $1.5 million in quota

retention per year. Top Account Manager in Seattle branch. Partnered with

key sales associates creating a coherent team presence Result: pairing

engineering skills and customer based selling resulting in client

confidence and increased sales volume. Developed new applications for

clients systems and businesses. Worked with state-of-the-art systems and

clients to match applications with business cases. Result: Sold and

installed many of the first computer/telephony applications, wireless

communications systems and video conferencing applications in the

country. Implemented top wireless application at largest Pacific

Northwest hospital pairing business applications together with the

wireless phone system to match the hospitals business application;

complete satisfaction of the patient services area, doctor's applications

and a sale of over $690,000 with this new one-of-a-kind wireless

application. Answered and responded to Request for Proposals, created

White Paper documentation; regularly corresponded with legal, executive

management, operations and technicians. Prepared quotes,

June 1992 to June 1994

Manager of Applications Development (Engineering/Commission)

NextiraOne, aka Williams Communications

Telecommunications Vendor (NORTEL/NEC/Cisco)

Atlanta (Kennesaw), GA

Worked with 8 national account managers as engineer for the phone systems

and applications that they sold to their elite national account clients.

Responsible for engineering systems, creating cost modules, system design

and applications up selling, geared toward the clients core capabilities.

Engineered over $25 million in systems and applications for the national

account group resulting in increased applications selling and overall

revenues and sales volume allowing the national account managers to

retire $10 million a year in quota retention. Answered all Response for

Proposals for the team. Created White Paper documentation and technical

briefings for the national account clients and stake holders. First

person in this position nationally to be promoted from Marketing

Assistant and first female to ever hold this position in the company.

June 1990 to June 1992

Marketing Assistant (District Sales Executive Assistant)

NextiraOne, aka Williams Communications

Telecommunications Vendor (NORTEL/NEC/Cisco)

Atlanta (Kennesaw), GA

Marketing Assistant; District Sales Executive Assistant. Coordinator

for Sales Division.Typing, word processing, phones, contract preparation,

response to proposals, white paper preparation, commission reports,

financial reports, correspondence, marketing material, sales forecasting,

warehouse and operations coordination. Coordinate between sales,

marketing, district managers and operations division.

SOFTWARE PROGRAMS:

. Microsoft Office Suite: Word, Excel, Power Point, Outlook, Explorer

. Numerous Intranet, Internet & Internal programs, software packages

(self - taught) used by NASA and other government facilities.

. FedTraveler.com - Government Travel Program used by NASA, by NASA and

other agencies to complete training, travel, expense reports,

budgeting, on line training, database updates

. Microsoft SharePoint, Access, Visio, Project, Adobe Acrobat,

. Researched on my own and am aware of eTask, eScheduler, and eSTARS

software systems used by military and government establishments and

organizations.

. Word Processing (Typist) of 55 WPM tested.

. Expert and Highly Experienced with all MS Office Suite 2007 Programs;

tested at 90% or greater

RECENT AWARDS:

Excellence Award for Exceptional Performance, November 2008

Excellence Award for Exceptional Support, April 2009

Excellence Award for Customer Service, May 2010

REFERENCES:

Dennis Lovin, Organization Development Specialist

Will Technology-ASRI for NASA, MSFC

256-***-**** or 865-***-****

Elizabeth Epps, Owner/President

Powder Coating Online, Madison AL

256-***-****

Shaun Phillips, Lead Software Engineer

NASA, Marshall Space Flight Center

256-***-****

Richard Feehan, Software Test Engineer

CAS, Inc., a division of Wyle

ITT - abjhb4@r.postjobfree.com

256-***-****

Tracey Reed, Software Engineer

NASA, Marshall Space Flight Center

256-***-****

Cathy Walsh, Senior Software Engineer

Miltec Technologies

256-***-****

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