Customer Service Manager

Cathy Stevens

*** ******** ***** ******, ** ***** 804-***-**** 804-***-**** ************@*****.***

Objective

Executive assistant position allowing for parlay of demonstrated organization, customer service, communication, and project

management skills proven by 10 years of experience in office settings and 5 years in a small business ownership.

Profile

Motivated, personable business professional with a successful 5 year track record of profitable small business ownership.

Talent for quickly mastering technology . Diplomatic and tactful with professionals and non professionals at all levels.

Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to

easily transcend cultural differences. Thrive in deadline driven environments. Excellent team building skills.

Skills Summary

Project Management Computer Savvy

Report Preparation Customer Service Accounting/Bookkeeping

Written Correspondence Scheduling Front Office Operations

General Office Skills Marketing & Sales Professional Presentations

Professional Experience

Communication: Reports/Presentations/TECHNOLOGY

Prepare complex reports for managed care organizations, ensuring full compliance with company requirements and

tight deadlines.

Professional correspondence to customers and vendors.

Conduct small class room training sessions.

Communicate with management on production reports.

Rapidly learn and master varied computer programs.

Customer Service/Marketing/Problem Solving

Oversee front office operations and provide impeccable customer service:

Built a clientele supported by 60% referral business.

Develop and implement strategic marketing plan for business:

Launched a thriving service practice, building revenue from $0 to over $4K in first month with minimal

overhead.

Create special promotions, write/design print and outdoor advertising.

Presentations resulted in standing room only crowds of 50+.

MASTERY & Organization

Manage all aspects of day to day operations.

Facility rental/maintenance.

Client scheduling for busy service department averaging 52 appointments weekly.

Finances: accounts payable/receivable, invoicing, payroll, budgeting.

Supervision of a total of fifty sales reps.

Employment History

Mid–Atlantic Hydrology – Ashland,VA

Page 1

Cathy Stevens

272 Parkwood Drive Aylett, VA 23009 804-***-**** 804-***-**** ************@*****.***

Finance/Office Manager 2007 to 2009

Dominion Water products– Richmond, VA

Finance / Office Manager with Service experience 1999 to 2007

Education

Essex High School –Tappahannock, VA

References

Roger Kline 336-***-****

George Benedetto 336-***-****

Dan Pfister 804-***-****

Thomas Sutherland 804-***-****

Page 2

Contact this candidate