Project Security
Resume:
Mark T. Hepler
**** **** ****** **********, ** **010
*******@*****.***
Network Administrator
Fourteen Years experience in Information Technology with proven skills in
Computer Operations, Security, Network design and Technical support. Known
for effective communication and diagnostic skills. Dedicated, self-
motivated, team player with attention to detail.
Technical Skills
Microsoft Active Directory Microsoft Windows Server Cisco routers,
switches, firewall
Zenoss Email Server Postfix Mail Server Barracuda Spam
Firewall
Document Imaging Packet analysis Evault Infostore Backup
Symantec Anti-Virus Microsoft SQL Fortiguard Security
Appliance
Linux (Debian/Redhat) Shavlik HFNetChkPro VPN
Disaster Recovery CryptoCard TCP/IP
Experience
Network Administrator WRG Services Inc / PAI ., Willoughby, OH
Feb 2003 - Present
Responsible for network security, implementation and administration.
Manage all IT related functions for the company. Designed Data Center for
new facility and handled all aspects of the relocation.
> Implemented a VPN to our Checkpoint Firewall using token based, dual
factor, authentication. to provide secure remote access to the
corporate network for employees and remote developers.
> Increased productivity by improving server and workstation uptime
through implementation of an Asset Management program, providing
better performance and systems reliability.
> Decreased expenses for file storage by initiating an electronic
document management system, eliminating missing files, increasing
availability and retrieval speed. Conversion to the electronic system
was completed in 90 days, with all documents and files scanned and
indexed.
> Actualized Disaster Recovery/Business Continuity plan, consisting of
data backups, and written procedures for all departments.
> Lowered IT expenses through the use of Open Source software.
> Handled web hosting to ensure our company maintains an Internet
presence. .
> Reduced Telecommunications expenses by negotiating with service
providers for lower rates. Coordinated detailed billing for all
services on a single consolidated paperless bill each month.
> Manage the phone system, with voice mail, ACD and VoIP in house to
reduce the cost of service.
> Improved the physical security of our facility through the
implementation of video surveillance, an integrated Burglar, Fire, and
an access control system utilizing proximity tokens.
> Responsible for managing an outsourced software development project to
obtain a specialized application. Ensured all facets of the project
were maintained and all goals set forth in the project scope were met,
so the application was delivered and implemented on-time.
Sr. Systems Analyst II City of Cleveland, Cleveland, OH
Jan 2000 - Feb 2003
Responsible for network systems security, implementation and administration
to over 1500 users and 30 Divisions. Took the lead role in the
implementation of the Cities fiber-optic network project, working with all
divisions to improve connectivity between city departments over the new
network infrastructure.
> Configured and managed Cisco PIX Firewalls in high availability
configuration.
> Configured and installed Cisco 6500 and 4300 Series Layer 3 switches
for fiber optic network.
> Configured and managed Cisco Secure IDS and ACS systems.
> Configured centralized syslog server and MRTG to monitor Cisco
equipment.
> Managed IP addressing for enterprise. Assigned IP addresses citywide.
> Documented City network including Visio drawings of LAN & WAN
segments.
> Wrote specifications for City wide IT purchasing contracts.
> Worked with vendors to provide detailed network information for VoIP
roll out project.
> Utilized Fluke Networks Optiview and Protocol analyzer, to
troubleshoot network issues.
> Acted as liaison between City IT departments for troubleshooting
interdepartmental issues.
Digital Connectivity Expert Ohio Business Machines, Cleveland, OH
March 1997 - Jan 2000
Assess customer networks to determine requirements for installations, and
connected devices. Supported customers Windows NT and Novell based
networks and related equipment.
> Installed digital copiers and document Imaging systems on customers
networks.
> Managed Corporate Network consisting of Novell 3.12, Windows
3.11/95/NT4.
> Installed Windows NT4 servers and Windows workstations for customer
locations.
Education, Training and Certifications
> ETI Associates in Electronic Engineering Program
> Checkpoint Firewall Hurricane Labs
> Infragard Information Security Summit
> InfowarCon Washington DC
> Cisco ICND, BSCI, Firewall Fundamentals / Advanced
Firewall
> Microsoft MCP, MCP+I, MCSE
> Colorbus Cyclone Training (SGI Indy/IRIX)
> COMPTIA A+
Professional Associations
> InfraGard the FBI's partnership with the public and private sector.
> Northeast Ohio Information Security Forum A professional organization
for Information Security practitioners.
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