Customer Service Assistant
Resume:
Sarah E. Moore
931-***-**** (cell)
Hampshire, TN 38461
*****.*****@**********.***
Career Background in office administration, particularly in the
fields of
Summary insurance and customer service.
Education University of Tennessee Aug 2000 - Aug
2004 Knoxville, TN
B.A. in English
Concentration in Technical Communications
My degree included courses in the following areas:
. Writing for science
. Desktop publishing
. Accounting
. Computer Science
Employment Continental Insurance Co. Nov 2004 - July
2005
Marketing Assistant
Brentwood, TN
o Answer multi-line phone
o Maintain schedules for Marketing officers
o Maintain records in the agent information database
o Assist accounting with payroll
o Assist agents with questions about marketing policies and
applications
o Place and track orders for agent supplies
o Plan business trips and conferences
o Typing, filing, and other general office responsibilities
Applebee's Nov 2002 - May 2004
Server
Knoxville, TN
o Wait tables
o Assist kitchen and hosting staff
o Opening and closing duties
UT Housing Department Aug 2002 - Nov 2002
Desk Assistant
Knoxville, TN
o Answer phones
o Handle lockouts and complaints
o Process work orders
o Monitor security cameras
Organizations Society for Technical Communication Nov
2004 - Present
Skills Type 60 wpm
Proficient in MS Office applications
Basic accounting using Quickbooks
Chicago Manual of Style and the AP Stylebook
Excellent written and oral communication skills
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