Customer Service Manager

WARREN WASSUM

**** ******* **. ****** ****, NV **706 Ph: 775-***-****

************@*****.***

Professional Objective:

A full-time position in which my skills and experience will contribute to the success of the business.

Summary:

Successful professional with over 30 years of diverse experience focused on providing exceptional

customer service, leadership and management. Consistent record meeting or exceeding company

deadlines and goals. Effective team member, experienced, knowledgeable, but eager to learn

alternative ways to achieve efficiency. Competent at making independent decisions that are favorable

to my employer. Below is a list of my skills.

Technical Skills Highlights:

1

2 9 Technically Innovative 16 Daily Bank Deposits

Recruiting, hiring, supervision

3 10 Advanced Computer Skills 17 Accident Investigations

Training/Staff Development

4 11 MS Word/Excel/Outlook 18 Warehouse Management Skills

Team Development and Support

5 12 IBM AS400 19 Superior Customer Service

Client Service Skills

6 13 Conflict Resolution 20 Photographs/Videotapes

Multi-line telephones

7 14 Experienced Group Facilitator 21 Copiers, fax, office equipment

Record and file management

8 15 Written Communications 22 Process Service

Accounts receivable/payable

23

Personal Skills Highlights:

1 6 11 Well Organized

Creative, Open-minded Thinker Driven to Set Industry Standard

2 7 12 Self Starter

"Cutting Edge" Focused Highly Motivational

3 8 13

Respectful of Skills of Others Dependable

Dedicated to Excellence

4 9 14 Flexible

Effective Team Leader Many Customer Service Awards

5 10 15

Results Oriented Trustworthy

Success and Profit Minded

Education:

San Joaquin Delta College Stockton, California, 1975 Business Administration

EMPLOYMENT HISTORY

August 2004 – April 2009

Reno Gazette-Journal

Reno, Nevada

Title: Zone Manager

Summary:

Distribution of Home Delivery, Single Copy and eight alternate publications in Carson City, Dayton, Minden, Gardnerville,

Washoe Valley and surrounding areas. Recruit, hire, train, supervise and evaluate employees and independent contractors.

Prepared and reviewed monthly accounts receivable and accounts payable. New account sales to increase circulation.

Provide customer service to subscribers in person and by phone to resolve issues. Warehouse Manager and rack

mechanic in Carson City Zone.

EMPLOYMENT HISTORY Warren Wassum, Page 2

March 2004 – July 2004

Albany Democrat-Herald

Albany, Oregon

Title: District Manager

Summary:

Recruit, contract, train, supervise and evaluate independent contractors. Provide customer service to subscribers in

person and by phone. Review monthly accounts receivable and accounts payable.

February 1999 – May 2003

Statesman Journal

Salem, Oregon

Title: Zone Manager

Summary:

Recruit, hire, train, supervise and evaluate employees. Planned, organized and conducted weekly employee meetings.

Planned and conducted continual employee training. Prepared and reviewed monthly accounts receivable and accounts

payable. Established and prepared written policies and procedures. Established written safety policies and procedures.

Conducted interviews of customers in person and by phone to maintain excellent customer service and resolve customer

issues.

November 1994 – February 1999

The Record

Stockton, California

Title: District Manager

Summary:

Recruit, contract, train, supervise and evaluate independent contractors. Provide customer service to subscribers in person

and by phone. Prepared and reviewed monthly accounts receivable and accounts payable.

July 1983 – August 1995

Drivon & Tabak

Stockton, California

Title: Investigator/Process Service/Administration

Summary:

Investigations: Obtain traffic collision reports from reporting agency. Locate, measure, map, photograph and

videotape accident scene. Locate vehicles involved and completely photograph. Contact client for statement,

photograph or videotape injuries. “Day in the life” videotape of client. Interview and take statements from

witnesses.

Process service: Registered California Process Server, service of Summons, Subpoenas, Writs, etc. Skip trace of

persons to be served.

Office duties: Preparation of files and exhibits for trial. Notary Public, notarize settlement papers, statements, etc.

Videotape depositions, statements, wills, etc. Evidence cabinet; filing and log. Purchase all office supplies.

Additional Work History

April 1982 – April 1983

Pacific Bell (Temporary position) Lodi, California Title: Operator, cord board

August 1981 – March 1982

Kauffman’s Menswear Stockton, California Title: Sales

February 1981 – August 1981

Toyota of Stockton Stockton, California Title: Sales

1978 – 1980

Thrifty Drug Stores Tracy California Title: Assistant Manager

1976 - 1978

K-Mart Corp. Stockton, California Title: Assistant Manager, Menswear

1974 – 1976

JCPenney Stockton, California Title: Sales, Menswear

1973 - 1974

Thrifty Oil Company Stockton, California Title: Assistant Manager

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