Customer Service Manager
Resume:
S tephanie Stringer
*** ********* ** ********** ** 30022
p ********@*****.***
Customer service representative
Secure contact solutions
November 2014- present
**** ********* *****, Alpharetta, GA 30022
Deal directly with customers either by telephone, electronically
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Maintain customer databases
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Assistant Manager
Ar t isan Foods and Bakery Café
M ay 2012-June 2014
1169 Canton st. #100, Roswell, GA 30075
Responsible for ensuring that all financial (invoices, reporting) and
Personnel/payroll related administrative duties are completed accurately, on time
and in accordance with company policies and procedures.
Enforce sanitary practices for food handling, general cleanliness, and maintenance
of kitchen and dining areas. Ensure compliance with operational standards,
company policies, federal/state/local laws, and ordinances.
Responsible for ensuring consistent high quality of food preparation and service.
Maintain professional restaurant image, including restaurant cleanliness, proper
uniforms, and appearance standards.
Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to
turn dissatisfied guests into return guests.
Specialized in training and motivating new staff regarding their work and responsibilities.
Estimated the daily food consumption and placed orders with suppliers accordingly
Ordered utensils and contacted merchants regarding their supplies on a regular interval.
Trained new staff; delineated their responsibilities and restaurant work ethics.
Monitored cooking staff closely to ensure adherence to required standards in terms of quality and safety.
Maintained a friendly environment for staff and customers.
Scheduled working hours of staff and rotation of shifts.
Assisted the customers in answering their queries regarding food quality and service.
Maintained the cleanliness and sanitation standards of the restaurants by routine checkup of the cleaning done
by facilities staff.
Created new menu formats keeping in mind customer preferences and upcoming varieties available.
Nanny/Caregiver
A ugust 2009-December 2011
Manhattan ks, 66502
Implement Newborn care (feeding, diapering, and naptimes)
Preparing bottles, cleaning up
Newborn care (feeding, diapering, naptimes)
Preparing bottles, cleaning up
Cooking for children
Bathing and dressing children
Helping children with general hygiene
D riving children to school and activities
Organizing children's play dates
Assisting with language acquisition and development
P roviding developmentally appropriate educational games Teaching letters, numbers, and
colors
Help clients or residents with the Activities of Daily Living
Perform personal care activities; hygiene, ambulation, eating, dressing, toileting and shaving
Talk and give company to clients and participate in resident activities
Prepare hygienic meals and snacks for clients
Provide clients or residents with t ransfers assistance by moving them in & out of beds, baths,
w heelchairs or cars
Change bed linens, clean and iron residents laundry and assist keep residents’ room
Maintain a specialized approach to responsibilities such as uniform, start times and
absenteeism
Take and record vital signs
Create and maintain a pleasant work environment
Help with sanitation and housekeeping duties of client’s room, bathroom, and common areas
Perform general household tasks l aundry, shopping, errands and t ransportation
Education
K ansas State University
M ay 2009- December 2011
Pursued a degree for 2yrs in Economics
North Springs Charter High School
May 2005-2009
D ual diploma completed
Skills/Abilities
Proven written and oral communication skills; Proficient in managing business correspondence; Ability to
organize personal work priorities; Knowledge of filing and updating records; Ability to make travel and
accommodation arrangements; Light bookkeeping; knowledge General office procedural knowhow; Ability
to work independently and as part of a team; Ability to type at least 45 WPM; Excellent organizational skills;
Expert in handling office equipment; Internet savvy with expertise in Microsoft Office Suite Excellent
customer service orientation; Ability to research and analyze data effectively; Exceptional attention to detail
and interpersonal skills Strong ability to use standard business software and applications Demonstrated ability
to remain self motivated at all times Able to manage stress Flexible in working hours. Attract potential
customers by answering product and service questions. Suggest information about other products and
services. Open customer accounts by recording account information. Maintain customer records by updating
account information. Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution. Maintain financial accounts by
processing customer adjustments. Recommend potential products or services to management by collecting
customer information and analyzing customer needs. Prepare product or service reports by collecting and
analyzing customer information. Contribute to team effort by accomplishing related results as needed.
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation
Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.
References
S hardae Riley
M anager Artisan Foods and Bakery
Nicola Otero
Handbags Department Manager Von Maur
Br it tny Alexandria
Caregiver Employer
Contact this candidate