Manager Customer Service

MELISSA BROCK

** ****** ***, ******, ** *****

Phone: 843-***-**** ● E mail: abjh61@r.postjobfree.com

CAREER OBJECTIVE

Accomplished, versatile, and results-driven Manager seeking an opportunity to leverage strong

leadership abilities, demonstrated management talents, and vast experience in the accounting industry

in supporting an organization to achieve its established goals.

VA L U E O F F E R E D

• Relationship Building – merges solid interpersonal and communication skills to forge, nurture and

maintain strong business relationships. Enthusiastically collaborates with multidisciplinary colleagues

to achieve established goals and expectations.

• Knowledge and Expertise – displays expertise in accounting, business development, Client

relations, timely vendor payments, account reconciliations, month end closings, travel

arrangements, processing and coding all invoices.

• Team Building and Motivation – effectively communicates with and motivates team members,

fostering an atmosphere of teamwork and collaboration with an emphasis on goal attainment.

Facilitated and implemented an accounts payable training manual that is now part of the company

Policy and Procedures.

• Customer Service – blends integrity, innovative thinking, and leadership attributes to ensure first-

rate customer satisfaction. Demonstrates superior decision-making talents, critical thinking skills, and

an unwavering drive to excel. Establishes a professional relationship with all company vendors.

• Competitive Drive & Strategic Thinking – personable, persuasive and highly respected for

business and financial acumen, displaying a positive leadership approach, and consistently

surpassing goals.

PROFESSIONAL EXPERIENCE

Malphrus Construction, Ridgeland, SC. 05/07 to Present

Accounts Payable Assistant Manager

• Managed the accurate and timely processing of up to 5,000 invoices per month for an ENR rated

Construction Company. Assessed and closed A/P sub ledger on a monthly basis, validated content

and resolved issues.

• Facilitated an A/P new employee training manual that is currently used in company Policy and

Procedures.

• Consistently maintain accuracy in calculating figures and amounts such as discounts, interest, late

fees, and finance charges.

• Supervise A/P clerks to ensure proper coding and approvals on all invoices.

• Process monthly credit cards, expense reports, Housing arrangements, and travel expense

reimbursements.

• Process weekly check runs

• Primary liaison between CFO, management, staff, suppliers and customers in regards to payment

and terms.

• Prepared weekly employee garnishments

• Process monthly equipment leases and principle loan payments.

• Month end close out. Ensure all invoices are posted with accurate accounting dates to ensure

compliance with deadlines.

• Process all new and rental equipment with coding.

• Review and process weekly payroll time sheets.

Brock Grading, Bluffton, SC, 3/04-3/07

Office Manager

• Maintained a broad scope of internal processes encompassing the daily management of billings,

collection, account reconciliations, general ledger and month end closings.

• Coordinated weekly payroll, quarterly and yearly taxes

• Ensured Workers Compensation and General Liability insurance were current and accurate.

• Liaised with bankers, insurers, and solicitors regarding financial transactions.

• Processed weekly check runs.

• Implemented safety procedures.

Dosido’s Western Grill & Cantina 5/97-3/04

General Manager

• Managed all aspects of daily operations for a high volume restaurant.

• Oversaw employee relations encompassing staff recruitment, training, performance evaluations, and

scheduling.

• Prepared and tracked sales budgets, monthly inventories and projected sales.

• Developed incentive programs to motivate staff and employee morale, initiating sales and bonus

programs.

• Handled all aspects of advertising, promotions, live entertainment and catering.

• Processed weekly payroll and payroll taxes

• Balanced all payment transactions daily.

EDUCATION

Associates Degree in Business Management, Pierce College, Woodland Hills, Ca

PROFESSIONAL AFFILIATIONS

Member, Chamber of Commerce

Member, Rotary Association

COMPUTER SKILLS

MS Word, MS Excel, Microsoft Outlook, QuickBooks, Timberline and Internet Applications

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