Customer Service Manager

* * * * * R I O V I S TA D R • S U N C I T Y • C A L I F O R N I A

9-51-2-0-0-9-515 • YO L I A R M A S @ YA H O O . C O M

YO L A N DA A . R O D R I G U E Z

OBJECTIVE

Customer service related position where my

skills and experience will be best utilized. I

am seeking a long term position that will

provide continued growth and development and

lead to advancement based upon performance.

SUMMARY OF QUALIFICATIONS

29 years experience in branch banking

operations, the last 6 years in an Operations

support center, with an emphasis in customer

service. A punctual self disciplined worker who

is able to work on own initiative or as part of

a team. Proficient in MS Word, Outlook, Excel

and Fiserve ITI.

E MPLOYMENT

4/29/02 - 10/29/08 Vineyard Bank Corona, CA

Cash Management Service Specialist- 4/06-10/08

Responsible for eDeposit review and balancing

process, monitor incoming and outgoing wires,

as well as board cash management accounts on to

the ITI system and handle heavy client calls.

Reconcilement Supervisor-___________3/05-3/06_

Responsible for Reg D monitoring, handle all

bank levy’s and perform back up duties assisting

the wire department. Completed performance

reviews for 2 employees.

Customer Service Rep III-___________2/05-4/02__

In charge of ordering and maintenance of ATM

cards, scrutinizing of Large items, dormants and

customer service calls.

E MPLOYMENT

2/02 - 8/08 Sunwest Bank Tustin, CA

Operations Administration-__________2/02-4/99___

Assist Vice President/Manager with consolidating

operations functions for three offices.

Write procedures and conduct compliance

training. Perform surprise cash counts

and prepare monthly certifications. Provide

backup for operations personal as needed.

Assistant Operations Officer-______1999-1997____

Responsible for opening and closing branch, and

daily operations of office. Supervise up to

10 employees and conduct performance

evaluations. Conduct staff meetings and train

staff in cross sales. Maintained a cash

drawer as back up for tellers and new accounts.

Sr. Operations Utility-___________1996-1994_____

Assist Manager with certifications and monthly

reports, audit, call back, remittance, legal

process, dormants and cash balancing.

Provide bank up to customer service, perform

new accounts functions, note department and

teller line. Other assignments at Sunwest Bank

have included functions in the following:

New Accounts 1991-1993

Customer Service Utility 1989-1990

Customer Service II 1987-1988

Note Clerk 1985-1986

Customer Service I 1982-1984

Central Service Clerk 1980-1981

EDUCATION

1976 Graduate of Orange High School

Orange, CA

BCG Courses in the following:

Ÿ Negotiable Instruments

Ÿ Legal Process

Ÿ Remote Deposit

REFERENCES

Available upon Request

Contact this candidate