Training Customer Service
Resume:
Jody Dandridge
Thornton, CO. 80241
PH: 303-***-****
Email: abjh50@r.postjobfree.com
Objective: Lend my experience and skills to an administrative role, while continuing to learn and
grow. Help add value to the team and organization, while increasing overall employee and
customer satisfaction.
Professional Experience:
Shamrock Foods Jun 2010 – Present
Custodian
• FDA Deep Cleaning
• Operate electric pallet jacks and tuggers
• Sweep Floors
• Mop Floors
• Empty trash daily
• Daily placement of tons of cardboard into compactor
• Daily check and filling of mop buckets
• Weekly change of dust mop heads
• Remove pallets in pick slots in warehouse and sweep and mop sections weekly
• Clean bathrooms
• Re-stock bathroom supplies
• Re-Stock break room supplies
• Run ride-on floor scrubber
**Casualty of a Reduction in Force from Verizon October, 2009. On unemployment from
November 2009 through June 2010 at which time I started the position with Shamrock Foods.
Would like a more “traditional” Custodian role such as supporting a school, or an office building
environment.
Verizon Business Feb. 2008 – Oct. 2009
Learning Administrator
• Add Course Builds, Class Builds using Oracle’s ELM Learning Management System, and
ThinQ LMS for a very large training organization.
• Troubleshoot learner issues in cases where the learner can not launch an online course
• Process and update transcript update requests
• Process and update Certification updates
• Scrub class Roster’s and validate attendance
• Inactivate retired courses in ELM and Thinq LMS’s.
Graebel Companies, Inc. Mar. 2007 – Feb. 2008
Training Coordinator
• Manage print, logistics and support for Graebel University classes, local and remote.
• Maintain company intranet updates through Dreamweaver.
• Responsible for library check out of books, CD’s tapes DVD’s through company Lending
Library.
• Operate web and audio conferencing for small and large sessions for training events,
Town Halls, employee communications, ect.
• Update employee training records in ADP, and add records for training, training classes
into LMS (Learning Management System).
Sun Microsystems, Inc. May 2004 – Mar. 2007
Materials Coordinator
• Manage War room calls.
• Document daily backlog report.
• Point of contact for system build orders coming from sales group.
• Responsible for printing of build maps for system build details and delivery to the folks on
the manufacturing floor.
• Add software to orders.
• Attend and run daily morning production meeting.
Sun Microsystems, Inc. Sept. 2002 – May 2004
Technical Escalation
• After hours management of escalation for customers with computer outages.
• Work with the field resolution center engineers, management and resources.
• Gather resources to join bridge calls to work customer system outages.
• Update Executive phone tree and Executive alerts as needed.
• Alert / Update Sun Executive management on hot issues if necessary.
Sun Microsystems, Inc. Jan. 1995 – Sept 2002
Training Coordinator
• Manage the fulfillment, distribution and inventory of training material to 90+ training
centers throughout the U.S., Canada and Latin America.
• Visit print vendor operations, interview potential future print vendors.
• Manage group of Training Coordinators.
• Continuous communication to the Instructors, Contractors, management, and others
about new and revised training manuals.
• Saved nearly $200.000 with plan I instituted to use down revision material when / where
applicable. Stop vendor replenishment of manuals / kits and build any needed manuals /
kits on demand as needed.
• Manage file transfer for new and updated courses from our Course Development Group
to our Print Vendor.
• Created a “Product Availability Matrix”. At a quick glance our instructors, managers, and
entire field could look at a particular course and see if the course in question is available
in student guide, instructor guide and course overhead format, as well as know what
revision /version the item is available in.
• Print and prepare classroom Roster and Instructor packages.
• Print Student Certificate of completion.
• Manage field escalations for urgent training material needs.
• Work with various shipping companies to ship computer equipment to Training Centers in
the field, hotel training locations, seminars, ect.
Skills Summary:
• Dreamweaver
• Verbal and written communication skills
• Customer Service
• Unix, Ultrix, VMS
• StarOffice
• Oracle
• Radiance
• Microsoft Excel, Powerpoint, Word, Access, Outlook
The listings below provide you with some of the things I’ve been responsible for
while supporting large Educational Services organizations for two large
High Tech companies. Those companies were Sun Microsystems and Digital
Equipment Corporation:
For Sun Microsystems, Inc. (Educational Services)
(managed two print vendors and did the following)
• Mass CD Replication
• Manage Department Documentation Budget
• Min / Max levels for manuals and kits
• Bill of Material management for manuals
• Scrap awareness and management
• Vendor price negotiations
• Vendor selection process
• Stocking levels at vendor site and field training locations
• Vendor site visits and inspections
• Work with vendor on EOL (End of life) products
• Rush orders and special requests
• File transfer of new and revised files to vendor
• Created and maintained Product Availability Matrix
• Work field Training Center manual / kit escalations
• Shipment Tracking
For Digital Equipment Corporation (Educational Services)
• Ordered training kits for all U.S. Training Centers
• Set up local Santa Clara, 21 Classroom site with weekly manual / kit
support for upcoming classes
• Swap any / all broken monitors and keyboards in class rooms
• Memory Dimm upgrades for workstations
• Printer Maintenance on all site printers
• Keep Training Literature Racks stocked, and order new material
• Scan customer survey forms and run reports capturing feedback. Roll up
report feedback and deliver to management
• Ship computer equipment and set up at customer sites, hotels and remote
training locations
• Manage manual / kit returns process
• Assist other training centers with rush shipments of kits / manuals
• Manage inventory project of computer aged equipment
• Responsible for maintaining list for Training organizations computer
equipment loaned out to employees
• Asset Control management and tagging of equipment
• Shipment tracking
Contact this candidate