Customer Service Sales Representative

C E LE S T I N E KAY BAI LE Y

*** ***** ***** ****** ********* C30 * Tacoma, WA 98406 * 253-***-****

OBJECTIVE

A position utilizing my focus and skills in providing excellent care in quality environments

Q UALI FI CAT I O N S S U M MARY

• Trained Customer Service and Sales Representative

• Skilled computer operator

• Excellent public relations, prioritizing, and clerical abilities

• Dependable and trustworthy

PR O FE S S I O NAL E X PE R I E N C E / S K I LLS

Customer Service / Sales

• Dealt with 800 to 1,000 customers daily, resolving problems and promoting public relations

• Worked in conjunction with district managers servicing businesses and residences

• Trained new personnel marketing and call handling procedures

• Maintained front desk operations in support of unit operations

• Monitored alarm systems, verified alarm status, and dispatched proper authorities accordingly

• Assisted Cosmetologist in most phases of salon operations while in fast paced environment

• Supported functions at recovering drug and mentally ill consumer housing facility

Office / Duties Performed

• Computer literate; possess experience in using Windows, Works, Word, Excel, Access, and Outlook

• Operated electronic typewriters, photocopier, cash register, and fax

• Performed urine analysis, cleaning, update of daily log, light bookkeeping, and front desk reception

• Assisted with inventory, deposits, housekeeping, and decision making

• Answered multi-line telephones, switchboard, received and referred visitors

Personal

• Demonstrate professionalism in personal manner, punctuality, and dependability

• Work well independently or as a team member

• Self starter who learns quickly and applies individual initiative to get the job done

• Able to handle constant change and interruptions

S PEC IAL AC H I EVE M E NTS

Recognition and recipient of award for outstanding perfect attendance – Tacoma Urban League, Inc.

Fourth Quarter Individual Award – The City of University Place

EMPLOYMENT HISTO RY

• 2000-2005 Office Assistant / Receptionist The City of University Place City Hall

• 1999-2000 Telephone Operator Assistant Tacoma Community College

• 1997-1999 Customer Service Representative Signature Media Services

• 1996 - 1996 Full-time Student Tacoma Urban League, Inc.

• 1993 - 1994 Receptionist The Tacoma Rescue Mission

• 1993 - 1993 Dispatcher National Alarm Computer Center

• 1991 - 1991 Long Distance Telephone Operator AT&T

• 1990 - 1991 Telephone Receptionist 75 Marion

• 1989 - 1990 Front Desk Receptionist Superhair Salons

E D U CATI O N

High School Diploma - Wilson High School / Certificate of Completion - Tacoma Urban League, Inc.

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